Senior Software Engineer, Operator Tooling

Senior Software Engineer, Operator Tooling ABOUT HANDSHAKE Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale. Why join Handshake now: - Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel - Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world's top educational institutions - Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others - Build a massive, fast-growing business with billions in revenue ABOUT THE ROLE As a Senior Software Engineer on Operating Tooling, you’ll build internal products and automation that help Handshake’s operators run the business at high quality and speed. This team functions like an embedded/consulting engineering group: you’ll partner directly with operators, learn their workflows deeply, and deliver pragmatic solutions that remove friction, improve quality, and enable new operational capabilities. This role is highly collaborative and communication-heavy. Success requires strong technical fundamentals plus high EQ—someone who can translate ambiguous operational needs into reliable systems, and iteratively ship improvements that stick. In this role, you will: - Embed with operators to understand processes, pain points, and success metrics; translate them into clear technical requirements and deliverables. - Architect and build internal tools, automations, and workflows that improve operational throughput, accuracy, and visibility. - Lead projects end-to-end: discovery, scoping, technical design, implementation, rollout, and iteration. - Balance speed and quality by making thoughtful tradeoffs, ensuring maintainability, and building with operational reliability in mind. - Collaborate closely with cross-functional partners (operators, engineering, product) to drive adoption and measurable impact. - Mentor other engineers and help establish strong engineering practices for an internal-tools environment. DESIRED CAPABILITIES - 5+ years of software engineering experience, with comfort owning systems end-to-end (from requirements through production support). - Strong communication skills and stakeholder management; able to partner deeply with non-engineering teams and operate with high empathy/EQ. - Experience building internal tools, workflow systems, or automation for operations-heavy teams (or analogous customer-embedded roles like FDE / solutions engineering). - Strong engineering judgment: can design scalable systems, pick the right level of abstraction, and avoid over-building. - Track record of delivering iterative, high-leverage improvements in ambiguous environments. EXTRA CREDIT - Experience with workflow/backlog systems, intake processes, and operational analytics (instrumentation, dashboards, QA). - Comfort operating in a “player-coach” environment (mix of hands-on building plus lightweight coordination/mentorship as the team grows). - Background building tooling for knowledge-work operations (e.g., case management, review/approval flows, data quality tooling). PERKS Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend 📚 Growth: Learning stipend, ongoing development 💻 ... (truncated, view full listing at source)