Guest Services Attendant

Rate: $22.28/Hour About Sensei: Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing. Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the FB operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here . Position Description: The Guest Services a ttendant will be integral in the guest experience by being the first to greet guests at arrival, the last to offer a farewell, and assisting guests with anticipatory and personalized service throughout the stay. This position will integrate with all operating departments, as well as the Experience Specialists on day-to-day operations. Responsibilities: Operating vehicles safely and responsibly; collecting and accurately labeling keys Greets guests and escort them into their guestrooms following established Sensei procedures, including but not limited to: welcoming guests and opening of doors, assisting with luggage and any other heavy items, directing guests to Experience Specialists, escorting guests on foot or in a golf cart to rooms and other Resort areas. Assists guest throughout their stay by responds to guest questions or requests, being attentive and alert to proactively assist with doors, carrying heavy items, or refilling water. Provides information to guests including but not limited to: The Sensei Way, Programming, Weekly Activity Calendar, Guide sessions, local directions, shopping, on and off property dining, local entertainment, hotel services, and safety. Fulfills guests’ requests and ensure their stay is as pleasurable as possible; Empowered in turning around any guest opportunities that may arise; taking ownership to troubleshoot, resolve, and uphold the highest guest service standards. Assists in tracking daily arrival and departure times as well as Daily Guest Movement, helping coordinate housekeeping service and amenity deliveries according to personalized guest itineraries. Checks guests out of hotel following established Sensei procedures including but not limited to assisting with luggage and offering guests a fond farewell. Maintains work area in a clean and orderly fashion. Performs clerical duties as required including but not limited to organizing and filing paperwork regarding guests’ vehicles and daily transactions. Digitally responding to guest vehicle or luggage requests, as well as team member requests. Ensuring the confidentiality and security of all guests. Perform all job duties in a safe manner and abide by all safety policies and procedures. Adhere to all company and departmental guidelines. Perform other tasks as requested by supervisor Demonstrate warmth and sincerity in all interactions Maintain a professional and welcoming demeanor in both verbal and nonverbal communication Take ownership of all guest requests and be proactive in ensuring resolution as needed. Always maintain impeccable grooming and personal hygiene and wear uniform as directed. Uphold Sensei values in daily practices Successfully complete all training and certifications needed for the position Ensure the confidentiality and security of all guests Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to ... (truncated, view full listing at source)