Director, Compliance (Eats Compliance)

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Coupang Eats Coupang Eats is Coupang's food delivery service and the fastest-growing delivery service in South Korea. Having burst onto the Korean delivery scene in 2019, Coupang Eats surprised the world once again in 2024 with 'unlimited free delivery.’ This is the result of our relentless efforts to bring the best delivery experience to our customers. The innovations we've introduced so far are just the beginning. We will never stop working toward a better future so that everyone in the world can experience a better meal. Coupang Eats gives its employees ample opportunities to grow. If you want to grow along with experts in their respective fields, join us now. Role Overview As the Director of Eats Compliance, you will be the strategic leader responsible for building and overseeing a world-class compliance framework tailored to the fast-paced food delivery ecosystem across Korea and Japan. This role goes beyond traditional legal oversight; it requires a "hands-on" leader who can navigate the complex intersection of food safety, platform regulations, merchant compliance, and delivery operations. You will have ownership of compliance strategies for the Korean and/or Japanese markets, leading the systematic identification and mitigation of risks across the entire Eats value chain. Drawing on global best practices, you will ensure that our service not only complies with regional laws but also sets the gold standard for safety, data privacy, and labor integrity in the platform economy. What You Will Do Direct and manage the end-to-end compliance strategy for Eats business operations in Korea and/or Japan, ensuring alignment with local regulatory environments and the evolving risk landscape of the food delivery service. Develop, maintain, and operate a robust compliance monitoring program tailored to the unique risk profile of the Eats platform, including proactive identification and mitigation of compliance risks. Track, assess, and implement regulatory changes across Korea and Japan, including food safety laws, fair trade regulations, labor regulations, and platform-specific legislation (e.g., the Online Platform Act). Oversee labor law compliance , including gig worker classifications, delivery partner safety standards , and fair labor practices, in accordance with applicable regional regulations. Establish and enforce Privacy Compliance protocols to protect customer, merchant, and delivery partner data, ensuring strict adherence to PIPA (Korea), APPI (Japan), and other relevant data protection laws. Leverage data analytics to identify high-risk merchants, delivery patterns, and potential data breaches that could compromise service integrity or regulatory compliance. Manage operational compliance requirements co ... (truncated, view full listing at source)