Director, Product Design (Search & Discovery)

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people who like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The Search Discovery Product Design team focuses on product search innovation to identify customer’s shopping intent and technology to better serve search quality and enhance the user experience. As a member of the Search Discovery Product Design team, you will define how a customer experiences the most advanced shopping experience solutions in existence for the largest online retailer in South Korea. You work as part of a cross-disciplinary team including product owners, engineers and data scientists in identifying the right problems to tackle for our customers. Our UX team includes UX researchers, content strategists, and brand designers who are passionate about quality, usability, and simplicity. What You Will Do As a Director, Product Design at Coupang, you are expected to own the entire design from strategy to final execution for each project you are involved with. You will work across all category offerings producing scalable design solutions while maintaining the consistent standards of elegant simplicity that our customers expect. A strong ability to turn complex problems into simple, elegant UX solutions is the key to success at Coupang. You are also expected to make data-informed decisions to drive business impact and think systematically to consider all aspects of user experience. Above all, your design should be supported by your clear rationale and logic. Basic Qualifications 10+ years of experience designing intuitive user interfaces for an ecommerce platform and/or consumer mobile application across both iOS and Android platforms A portfolio demonstrating thoughtful process and execution of related projects Experience working with Figma as a primary design tool producing low hi-fidelity mock-ups, prototypes, design guides and presentations Experience collaborating with product owners and engineers to define and address customer needs, business needs and technical feasibility Excellent verbal and written communication skills Preferred Qualifications Bilingual fluency in Korean English (our core market is in S. Korea) Domain expertise in e-commerce/marketplace platform (preferred but not required) Experience working closely with diverse teams and stakeholders across the organization (UX, Product, Engineering, Marketing, Operations, Sales, Legal) in building an overall strategy of a project and basis of the deliverable Key Responsibilities Define and execute a comprehensive user experience strategy that aligns with the company's business objectives. Provide strategic UX direction for the Search domain, ensuring consistency with overall company goals. Lead and mentor a team of UX/UI designers to deliver high-quality user experiences. Cultivate a collabo ... (truncated, view full listing at source)