Senior Staff, Technical Program Manager (RG Engineering)

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Team Introduction - Rocket Growth Rocket Growth is a Coupang Fulfillment business that enables sellers to offer best-in-class delivery and post purchase experience to customers. With Rocket Growth, sellers’ products get the Jet Delivery badge and are delivered to customers via Coupang’s Rocket delivery network. Rocket Growth is the fastest growing team in Coupang and has an exciting roadmap of products and features in the pipeline. We are hiring driven leaders who are excited to solve tough problems and like to collaborate with brilliant individuals to innovate and create history. The Rocket Growth's Program Management team delivers critical projects and develops and implements innovative business programs to wow our customers. We maintain a holistic view of the Rocket Growth business, cultivating ideas for new services and offerings and partnering with cross-functional stakeholders across the company to bring ideas to life. We touch all areas of the business as projects/program span the spectrum of operations. We are data and delivery obsessed and are never settled with the status quo. We’re business leaders and experts in project and program management who tailor project processes to deliver the most value as quickly as possible. As a Senior Staff, Program Manager you will be responsible for initiating, planning, and delivering impactful projects and programs that improve Coupang’s Rocket Growth offerings. You will be responsible for coming up with creative solutions to the most challenging business problems and leveraging your project management expertise to make the difficult look easy. You work closely with and can seamlessly influence executive leaders and product/operations teams. Responsibilities Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach. Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success. Own and Manage implementation E2E from Project charter, roadmap, plan, design, build, execute, deliver and monitor performance adoption. Excellent cross-group collaboration and communication skills Strong problem-solving skills, analytical capabilities, and attention to detail Reviews and contributes to ecosystem design. Basic Qualifications Minimum of 10 Years of Technical Program Management experience Extensive experience and demonstrated success in project/program management and business management. Deep knowledge of and experience in Ecommerce operations. Strong problem-solving mindset and logical data-driven thinking. Deep-dive and process-driven skillsets. Experien ... (truncated, view full listing at source)