Ops & Product Builder

Ops & Product Builder YOU. BETTER. WITH ALAN. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities. We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members. HOW WE WORK: OUR LEADERSHIP PRINCIPLES - Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else. - Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results. - Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously. - Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership. 🤹 OPERATIONS AT ALAN Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully. This means: - Bringing the ops perspective into Alan strategy - Building our organisation and processes to deliver the vision to allow further disruption and product diversification - Monitoring and running those processes internally or externally on a daily basis - Scaling efficiently and industrializing our operational stack to handle fast growth, international expansion and cost optimisation We handle complex projects in constant interactions with multidisciplinary teams (Product & Design, Engineering, Data, Customer Support, Finance, etc.) You’ll be joining 30+ talented, committed, passionate Ops team members from five different countries. As we grow, expand and diversify our business our operations are becoming ever more complex and our challenges ahead have never been as exciting! ⭐️ THE CHALLENGES We are looking for driven professionals and entrepreneurs with a strong operational background  to disrupt the way we traditionally think about insurance or healthcare. Our goal is delight our member everywhere as we keep on scaling and building new services. We move fast and are proud to tackle big problems! One of our core value is ownership : we expect you to tackle Company problems from end to end with a long-term focus, acting as a leader on behalf of the entire Company, never saying “it’s not my job” and being accountable for your actions. Example of missions our team is covering and in which you could be involved: Strategy / Ownership: - Define Ops strategic vision on Company’s key topics, drive alignment on priorities at Company level to turn our vision into reality - Develop a strong understanding of landscape and market trends, define priority use cases, explore build/buy/partner options, etc. Build: - Own and implement strategic projects (such as the launch of new insurance products, internalisation of processes, creation of new health services offering) - Industrialize to reach operational excellence by building a granular understanding of our operations, tracking operational and financial efficiency, identifying risks and areas of improvement and implementing plans (automation for instance) Run: - Perform, monitor and scale daily business operations - Supervise and grow the team of insurance operators or health professionals - Handle external partnerships (teleconsultations, etc.) People growth: - Coach and mentor team members helping them grow and offering the right platform to learn. - As a senior member of the team, we expect you to edit the way we work and make sure team members continuously get fe ... (truncated, view full listing at source)