IT Technical Lead

IT Technical Lead Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity We're looking for a technically strong IT Technical Lead to join our lean IT Operations team. This is a hands-on role with real scope - you'll be trusted to own critical programmes end-to-end, build automation that genuinely reduces toil, and act as a technical authority across projects that span the full business. You'll report directly to the Head of IT Operations and work closely with Engineering, Security, Legal, and People teams. If you enjoy solving hard technical problems, building things that scale, and seeing your work have a direct impact on a company people love - this is the role for you. What You'll Do Build and ship automations that actually matter - Identify manual bottlenecks across IT Operations and design smarter, automated workflows - from user provisioning and licence management to compliance reporting and support triage - You won't just be maintaining systems; you'll be building the scalable foundations we need as the business grows - Own your automations end-to-end - design, build, document, and maintain them so they're resilient and understood by the whole team Drive our most critical technical programmes - Lead complex, cross-functional IT programmes from initiation through to delivery, coordinating across Engineering, Security, and wider business stakeholders - Own compliance and certification workstreams, ensuring controls, evidence, and audit readiness are maintained to a high standard - Drive tooling strategy and rationalisation initiatives, working with department leads to reduce complexity and realise cost savings across the business Keep projects moving and stakeholders in the loop - Own end-to-end delivery across multiple IT projects simultaneously - from scoping through to post-implementation review - Be a clear and reliable communicator with stakeholders across Engineering, Legal, Finance, and People - translating technical complexity without losing the detail - Support the Head of IT Operations in planning and prioritising the team's workload as the function scales - What You'll Bring We value different perspectives and a variety of backgrounds. Technical depth matters, but we care just as much about your mindset - the way you approach problems, the rigour you bring to your work, and your drive to build things that last. We'd love to hear from you if: - You have solid hands-on experience in an IT technical or infrastructure role - you're comfortable building the bridge yourself, not just speccing it out - You have an automation-first mindset and a track record of using tools to reduce repetitive work and scale operations - You understand IT security frameworks - particularly ISO 27001 - and know what good looks like when it comes to controls, evidence, and audit readiness - You're experienced with Google Workspace and/or Microsoft 365 administration at an enterprise level - You're comfortable working directly with APIs, webhooks, and lightweight scripting (Python, Bash, or simi ... (truncated, view full listing at source)