Technical Testing Senior Lead

Technical Testing Senior Lead [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A TECHNICAL TESTING SENIOR LEAD TO JOIN OUR WAREHOUSE & LOGISTICS TEAM AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] ABOUT US At M-KOPA, we've unlocked $2 billion in credit for 7 million customers across Africa. 2 million smartphones assembled. 86% of customers report improved quality of life. And critically: 55% are accessing smartphones for the first time ever. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] WHAT MAKES THIS DIFFERENT Most technical testing roles: test, document bugs, hand off. You're measured on defects found. This role: own the entire technical customer experience for M-KOPA phones in Nigeria and Ghana. You don't just identify issues, you conduct root cause analysis, train repair centers, develop RFS (Ready for Sale) configuration processes, and partner with Commercial teams to ensure technical implementations support business goals. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/ba282a12-7335-4f14-b5d0-85744a5ad867/B7.png] This is a hybrid role, you would be working from our offices in Nigeria office, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Commercial Testing Manager. YOUR IMPACT You'll manage phone configuration processes, maintaining firmware and settings that directly shape how first-time users experience smartphones. You'll conduct technical testing (catching bugs pre-launch) and commercial testing (validating end-to-end customer journeys). When technical issues emerge through Care Centers, you'll diagnose, document, and resolve them; then train teams to prevent recurrence. This isn't testing in isolation. You'll partner with Retail, Operations, and Commercial teams, ensuring technical excellence translates into seamless experiences. Your training programs will shape how teams handle configurations and repairs across Nigeria and Ghana. WHY THIS TIMING MATTERS We've grown from 5 million to 7 million customers, building infrastructure to reach 10 million. We're not randomly hiring; we're systematically strengthening foundations that enable millions of first-time smartphone users to have excellent experiences. This Technical Testing Senior Lead role is part of that deliberate expansion. Every configuration process, firmware update, and customer experience test you conduct gets multiplied across hundreds of thousands of devices. MUST-HAVE QUALIFICATIONS - Demonstrable expertise with Android OS, including rooting, flashing, and phone configuration - Proven ability to systematically diagnose technical issues and conduct root cause analysis with precision - Established track record training stakeholders on complex technical processes Bonus: Experience with Samsung KNOX/Softlock or similar phone locking platforms. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png] Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million cus ... (truncated, view full listing at source)