Enterprise Billing Experience Manager (BXM) – B2B SaaS

Enterprise Billing Experience Manager (BXM) – B2B SaaS Job Title: Enterprise Billing Experience Manager (BXM) – B2B SaaS Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we are seeking a Billing Experience Manager (BXM) to join our dynamic team. This role offers an unprecedented opportunity to impact our industry-leading Success Team. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: You will become an integral part of our Success Team, working alongside our enterprise billing success team to support Prompt’s largest and most complex customers. In this role, you will become an expert in the Prompt billing and reporting suite and serve as a technical billing partner for enterprise accounts. This position includes direct participation in enterprise customer calls to assist with troubleshooting billing workflows, documenting product feedback, and translating customer needs into clear bug reports and feature requests for our Product and Engineering teams. The Billing Experience Manager will help ensure enterprise clients receive timely updates, accurate product guidance, and thoughtful problem-solving as they scale their billing operations within Prompt. You will also play a critical role in strengthening internal processes by identifying patterns in billing issues, improving documentation, and helping prioritize product improvements that impact enterprise customers. Key Responsibilities: - Develop and maintain deep expertise in Prompt’s billing and reporting suite to troubleshoot complex billing workflows and product behaviors. - Support Prompt’s largest and most complex customers by partnering closely with Enterprise Billing Success Managers (BSMs). - Participate in regular enterprise customer calls to assist with billing troubleshooting, product logic discussions, and follow-up action items. - Translate customer feedback and enterprise call discussions into clearly documented engineering tickets, feature requests, and use cases for Product and Engineering teams. - Track, triage, and follow up on enterprise billing issues to ensure accurate internal escalation and timely resolution. - Provide internal teams and customer-facing stakeholders with clear updates on billing-related product issues, fixes, and enhancements. - Identify patterns in billing inquiries and product behavior to proactively recommend product improvements and workflow optimizations. - Assist in prioritizing billing-related product tickets by evaluating customer impact, urgency, and strategic importance. - Contribute to the development and improvement of internal documentation and knowledge resources to help scale troubleshooting and support efforts. - Advocate for enterprise customer needs by partnering cross-functionally with Product, Engineering, and Success teams to improve the billing experience. Minimum Requirements: - Experience as a Rehab Clinici ... (truncated, view full listing at source)