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Business Service Manager BrisbaneSolar Service Guys – Business Service /Full-Time /Remote APPLY FOR THIS JOB About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in the US and began our Australia team in 2022, with exciting growth since then. In 2025, Omnidian acquired Solar Service Guys, Australia’s largest dedicated solar service network, delivering industry-leading support across the full lifecycle of solar PV systems for over 17 years. Headquartered in Brisbane, SSG is known for its nationwide reach and expertise in design, monitoring, maintenance, and repair of solar systems for residential and commercial clients. Omnidian’s AI-powered performance assurance platform supports over 380,000 asset years of data and now extends its reach into the Australian market—further enhancing service capabilities through this strategic partnership. Together, we’re delivering cutting-edge support and unmatched customer experience to solar investors across the globe. For more information about this exciting partnership, read Omnidian Announces Acquisition of Solar Service Guys, Accelerating Growth and Service Offerings in Australia The Job The Business Services Manager role provides leadership, escalation support, and operational oversight across three distinct functions within the business, case management, operations support and client success. At any point of time there could be several Business Services Managers assigned to one primary stream but is expected to have general awareness of all three functions. During leave coverage or peak periods, managers may be asked to temporarily support tasks outside their core area. This ensures operational continuity while maintaining clear ownership of responsibilities. With direct reports in varied roles, the position is responsible for coaching team members, supporting key operational processes, and being a central escalation and decision-making point across client management, escalations, scheduling, and inventory. This role requires adaptability, cross-functional awareness, and strong relationship management skills. This position description serves as a guide to core duties and performance expectations. Responsibilities may evolve based on operational priorities and business needs. Flexibility, shared accountability, and contribution to team outcomes are core principles embedded in this role. What You'll Do At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: Safety Adhere to the company’s code of conduct. Complete understanding of the company’s safety systems, procedures and safe work method statement. Ensure all safety hazards and events are reported immediately. Quality & Compliance Adherent to the company’s quality policy. Complete all work to a high-quality standard. Model and uphold the organisation’s safety, security, and operational excellence standards. Communication & Reporting Maintain professional communication within the company through multiple platforms including e-mail, teams, voice calls and text messages. Establish a good line of communication with the customer while on their property. General Leadership & Oversight Provide team leadership across case management, escalations, and operational support functions Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally Make informed decisions independently while collaborating with peers and senior leadership Lead or participate in operational discussions, issue resolution, and stakeholder communications Support team members in their responsib ... (truncated, view full listing at source)