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🍪 Privacy Notice This website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. dismiss Legal Operations Lead London, United KingdomLegal, Regulatory And Compliance - Europe – Legal & Regulatory - Europe /Full-Time /Hybrid APPLY FOR THIS JOB WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers.  If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. We are seeking an experienced Legal Operations Lead to join our global Legal, Regulatory & Compliance team. This is a newly created role that will be instrumental in scaling our legal operations function to support the global Legal, Regulatory & Compliance team as well as Trustly's rapid growth across multiple jurisdictions. The Legal Operations Lead will be responsible for optimizing legal processes, implementing and managing legal technology solutions, and driving operational excellence across the global Legal, Regulatory & Compliance team. You will work at the intersection of law, business, and technology, ensuring the legal function operates efficiently and delivers maximum value to the business. This role requires a strategic thinker with hands-on execution capabilities, someone who can build scalable systems and processes while managing day-to-day operations. You will partner closely with the Global Head of Corporate and Strategy, legal team members across jurisdictions (particularly in Sweden, the UK, and the US), and cross-functional stakeholders including Finance and IT. The Legal Operations Lead will be a key member of the global Legal, Regulatory & Compliance  team, responsible for implementing best practices in legal operations, managing external counsel relationships, overseeing and managing legal spend, and leveraging technology to enhance the team's effectiveness. This is a role that demands exceptional organizational skills, analytical and data driven thinking, stakeholder management, and a track record of driving transformation and solving complex operational challenges. What You’ll Do Design, implement, and continuously improve legal processes and workflows to increase efficiency and reduce risk across the global Legal team. Lead the evaluation, implementation, and management of legal technology solutions, including, for example, contract lifecycle management (CLM) systems, matter management tools, and legal analytics platforms. Develop and maintain legal operations metrics and KPIs to measure team performance, identify bottlenecks, and drive data-informed decision-making. Assist in managing relationships with external counsel and legal service providers across multiple jurisdictions, including panel management, rate negotiations, and performance monitoring. Oversee legal spend management, budgeting, and forecasting in collaboration with Finance, ensuring cost-effective delivery of legal services. Build and maintain the Legal team's knowledge management systems, templates, playbooks, and self-service resources to enable business stakeholders. Lead cross-functional projects to streamline legal intake, triage, and matter management processes. Develop and implement training programs for the Legal team on new tools, processes, and best practices. Partner with Compliance and Risk teams to ensure integrated governance frameworks and efficient regulatory reporting processes. Establish vendor managemen ... (truncated, view full listing at source)