People Business Partner

About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As a People Business Partner at GlossGenius, you will be a critical partner to our Sales and Customer Experience organizations. This is a high-impact role for someone who believes that great people operations doesn't just support a business; it accelerates it. You'll partner closely with managers and leaders across these teams to build and maintain a high-performance culture, execute core people processes, and — critically — help scale manager capability through AI-enabled systems and workflows. As GlossGenius continues to grow, we are investing deeply in managers who can think and operate with leverage; you'll be a key architect of that transformation. You will report to the Manager, People Business Partner and will be based in New York City . We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays. What You'll Do Serve as a trusted People partner to managers and leaders across Sales and Customer Experience (and other groups as needed), providing guidance on performance, development, organizational effectiveness, and employee relations Own and execute core people processes end-to-end — performance reviews, talent calibrations, engagement surveys, and action planning — ensuring they run efficiently and deliver meaningful outcomes Scale manager effectiveness by designing and facilitating training programs that equip leaders to coach, develop, and retain their teams; build systems and resources that enable managers to operate independently and at scale Champion an AI-first approach to people business partnership — partnering with managers to build AI-powered workflows, tools, and decision-support systems that increase throughput, scale performance management, and reduce operational drag across the employee lifecycle Identify trends in performance, engagement, and attrition data and translate them into actionable recommendations for business leaders Partner cross-functionally to support headcount planning, compensation decisions, and compliance Support employee relations matters with care, consistency, and sound judgment, escalating appropriately when needed Contribute to the broader People team's roadmap by bringing a builder's mindset to programs, processes, and tools that don't yet exist What We're Looking For 2+ years of HR, People Operations, or People Business Partner experience, ideally at a high-growth startup Demonstrated ability to execute people processes — performance reviews, calibrations, manager training — with rigor and follow-through Proven experience and a track record of successfully applying AI tools and intelligent automation to reshape and improve core HR functions. Strong analytical instincts — you're comfortable pulling and interpreting data to identify trends and build a case for action Excellent communication and relationship-building skills; you can earn trust with ICs and senior leaders alike A self-starter orientation — you thrive in ambiguous environments, can take a problem from 0 to 1, and don't wait to be told what to do High empathy paired with high standards; you hold people accountable while treating them with respect Benefits Perks Flexible PTO Competitive health dental insurance options, with premiums partially or fully covered by GG In-person opportunities that are designed to help team members foster collabora ... (truncated, view full listing at source)