Operations Manager, Design Systems

Operations Manager, Design Systems Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We're scaling fast, and we need an Operations Manager who thrives in complexity and moves with urgency. In this role, you'll be at the heart of our operations engine, driving the strategy and execution required to scale production at unprecedented volume and speed. This isn't just about keeping the lights on—it's about building the operational backbone for hypergrowth. This role sits on our Design Operations team (700+ HC across 3+ continents), reporting to the Director, Global Strategy & Operations. It is focused on building infrastructure and project managing strategic initiatives that solve complex business problems spanning multiple core functions. You'll lead projects that determine how we scale operationally across a distributed footprint, and how we coordinate that scale cross-functionally—from Design to Quality to Product & Engineering. If you're energized by project management, deep analysis, complex systems, and building scalable infrastructure, this is the role for you. What You'll Do - Build & Lead PMO structure: translate long-term growth targets into sequenced ramp plans, operational objectives, and cross-functional execution milestones - Build scalable systems: - Collaborate with workforce, quality, and training teams to improve systems, build data reporting, and innovate new workstreams - Partner with product to develop custom tooling and automated solutions that increase efficiency and promote high quality outcomes - Own architecture & strategy: Partner with Product and Data to develop custom tooling and automated solutions that increase efficiency and promote high quality outcomes - Ensure visibility & accountability: - Build data tracking to analyze workforce and tooling performance to drive continuous improvement across teams - Understand deep technical problems and translate them into high level summaries for senior management and executive teams - Operationalize improvements: Diagnose bottlenecks, design solutions, and lead pilots/rollouts to close gaps - Cross-functional leadership: Act as the connective tissue between Strategy Operations, Product, Data, Design, and Manufacturing, ensuring system architecture reflects operational realities and future scale needs What We're Looking For - 5+ years in operations, manufacturing, or systems-focused roles (consulting, strategy, or product ops experience a plus). - Very strong program/project management skills with experience delivering cross-functional system rollouts - Can effectively prioritize projects according to impact and business needs - Ability to think along long term and near term timelines - Ability to build workstreams from 0 to 1 in support of new product introductions - Experience designing and implementing systems for scale - Data-driven problem solver; comfortable using Looker (SQL is a plus), or similar tools to build visibility and drive decisions. - Strong communicator who can translate operational needs into system requirements and influence cross-functional partners. - Self-starter with high ownership, detail orientation, and ability to drive clarity in ambiguous environments. Bonus Points For - Outstanding professional references to share - Experience with marketplace models - Part of a startup acquisition or IPO - Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work Req ID: J-418 For full ... (truncated, view full listing at source)