Benefits Launch Manager

Benefits Launch Manager A BETTER BUILT WORLD https://www.miter.com/resources/a-better-built-world/ At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical https://www.miter.com/customer-story/marathon-electrical-contractors/, W.J. O’Neil https://www.youtube.com/watch?v=GNExtmeHcSg, and Truebeck Construction http://truebeck.com/ are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. ABOUT THE TEAM & HOW WE WORK: As a Benefits Launch Manager at Miter, you’ll lead end-to-end implementations of our fast-growing Benefits Administration product, now serving 150+ clients with a 60% attach rate. You’ll partner with employers, brokers, and internal teams to ensure clients are onboarded smoothly and accurately from kickoff through first payroll deduction. You’ll be an early member of the Benefits function, helping build the systems, playbooks, and tools that make onboarding scalable as we grow. This is a high-impact, client-facing role that blends process-building, cross-functional collaboration, and ownership. You’ll join a collaborative, high-performing team that prides itself on solving complex problems and delivering excellent client experiences. As one of the first Launch Managers focused on Benefits, you’ll have a unique opportunity to shape a critical part of our product while working alongside teammates who value doing great work and supporting each other. WHAT YOU'LL DO: Lead Benefits Administration Onboarding - Own the full benefits implementation lifecycle, from kickoff to the first payroll deduction - Translate plan documents into system configurations for medical, dental, vision, life, disability, and ancillary benefits - Configure plan eligibility, enrollment rules, and deductions in Miter with accuracy - Collaborate with brokers and client stakeholders to ensure clean and complete plan setup Serve as a Benefits Expert - Lead trainings for employers, brokers, and internal teams on Miter’s BenAdmin - Serve as a go-to resource for questions around plan configuration, enrollment, eligibility, and compliance - Work cross-functionally with product, launch, and support teams to resolve issues and ensure smooth transitions Build for Scale - Develop and iterate on playbooks, SOPs, and onboarding templates to create a repeatable, high-quality implementation process - Identify opportunities for product and process improvements based on client needs WHAT YOU'LL NEED: - 2+ years of experience leading benefits implementations or system rollouts for external clients– ideally in a client-facing role at a brokerage, HR tech company, or carrier - A strong grasp of how to configure and launch benefits plans (medical, dental, vision, life, FSA/HSA, etc.) inside an HRIS or ben-admin system—with comfort navigating enrollment files, eligibility rules, and payroll deductions - Strong proficiency with Excel / Google Sheets to manage enrollment data and configuration - Strong project management and coordination skills across multiple stakeholders - Clear, empathetic communicator with a customer-firs ... (truncated, view full listing at source)