Senior Manager of Sales Operations

Senior Manager of Sales Operations OUR MISSION SPAN IS ENABLING ELECTRIFICATION FOR ALL ⚡ WE ARE A MISSION-DRIVEN COMPANY DESIGNING, BUILDING, AND DEPLOYING PRODUCTS THAT ELECTRIFY THE BUILT ENVIRONMENT, REDUCE CARBON EMISSIONS, AND SLOW THE EFFECTS OF CLIMATE CHANGE. - Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere. - Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives. AT SPAN, WE BELIEVE IN: - Enabling homes and vehicles powered by clean energy. - Making electrification upgrades possible. - Building more resilient homes with reliable backup. - Designing a flexible and distributed electrical grid. THE ROLE The Senior Manager of Sales Operations plays a key role in driving accelerated growth at SPAN. This leader is responsible for the design, implementation, and management of the systems, processes, and data that enable our Commercial Organization to sell more effectively, and also directly manages the Sales Operations team members in the U.S. and in India. This role bridges the gap between high-level strategy and daily execution. You will lead the team that manages the company’s Salesforce (CRM) ecosystem, oversee and improve the order management lifecycle, manage rebate and incentive programs, enhance the analytical backbone for our two-step distribution model, and continue to expand SPAN enablement of all strategic partnership / fulfillment models. This person’s responsibilities range from partnering with the Vice Presidents of each sales channel to enhance our processes, systems, and tools in order to increase sales productivity, to jumping in on customer shipment prioritization to ensure end-of-quarter success. The ideal candidate is a flexible, player-coach who wants to play a key role in enabling sales growth at a fast-growing organization. RESPONSIBILITIES 1. Tech Stack & Systems Management (CRM + related system integrations) 1. Salesforce Roadmap & Enhancement Pipeline: lead the Sales Operations team to refine the roadmap for enhancements, manage integrations, and ensure data integrity. 1. Implement tools that help SPAN efficiently scale across an increasing number of SKUs and channels. Lead the team through the implementation of CPQ. 2. The Sales Operations team manages Salesforce for the full company, executing projects for the Service & Support, Finance, and Supply Chain teams, including integrations to Boomi, Netsuite, Tableau, and more. 3. Work collaboratively with cross-functional partners to make prioritization trade-offs that are best for the organization. 2. Process Automation: Design and implement workflows that reduce administrative drag for sales reps, allowing them more time in front of customers. 3. Tool Evaluation: Audit and manage the sales tech stack to ensure adoption and impact; launch new platforms as needed. 2. Order Management & Commercial Operations 1. Order Management Oversight: Partner with Sales and Supply Chain to streamline the order management process, ensuring orders are fulfilled with minimal friction. Partner with the Supply Chain team to manage inventory and shipment prioritization. 2. Rebate & Program Administration: Manage the calculation, validation, and distribution of volume rebates and special sales programs for home builders, distributors and installers. 3. Experience managing SPAs (“Special Pricing Agreements” or “Customer Specific Pricing”) strongly desired 3. Sales Strategy & Planning 1. Territory & Quota Design: Support the incentive planning process, including data-driven territory carving and setting of quotas. 2. Incentive Compensation Plan Management: Collaborate with Sales Leadership, People Operations, and Finance to design and administer commission plans that drive the right strategic behaviors. 3. Oversee accurate and timely payouts for quarterly incent ... (truncated, view full listing at source)