Knowledge Management Specialist

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Values Here are our Company Values and we’d love to have individuals who can be a culture add to our team! What We Offer Permanently Remote Pay wired directly to your bank account $50 monthly Medical Stipend Annual Bonus Performance-based bonuses Flexible PTO Enjoy company time off during some of the major PH and US Holidays Company-issued Device Career fast track for performers and internal mobility Learn from a team of Stanford, MIT, Google and Harvard alumni Grow With Us We are looking for a Knowledge Management Specialist to help improve how we create, organize, and maintain documentation for both our customers and internal teams. This role will focus on making knowledge clear, customer-friendly, and easy to keep up to date as our products evolve. You’ll work closely with Support, Product, and Engineering to ensure customers can quickly find answers and internal teams have reliable documentation to support them. Day in the Life Rewrite and reorganize existing content to make it easier for customers to understand Create clear, practical documentation including written guides, product walkthroughs, videos, screenshots, and visual tutorials Translate technical and product documentation into simple, easy-to-follow guidance Use support ticket trends, customer feedback, and data insights to identify gaps and prioritize new content Review existing documentation regularly to keep content accurate and up to date Collaborate closely with Product, Engineering, and Support on feature launches, changes, and improvements Help manage and improve knowledge tools such as Intercom, Notion, internal wikis, help centers, video libraries, and AI-assisted knowledge tools Support internal documentation needs and help improve how teams use knowledge systems Who You Are You have 1–3 years of experience creating user guides, help center articles, or other customer-facing documentation You have strong written English skills and enjoy writing clear, easy-to-understand content You are comfortable turning technical or complex information into practical guidance You have experience working with tools like Intercom, Notion, Salesforce, Zendesk, or similar platforms You are proactive, curious, and willing to dig in to find answers You work well with cross-functional teams and communicate clearly You are detail-oriented and take ownership of keeping content accurate and useful You are comfortable learning through experimentation and improving content over time Know More About Workstream https://www.workstream.us/blog/funding-series-b https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruitin ... (truncated, view full listing at source)