Account Manager (Client Success)

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch. By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com . About this position: As a Senior Client Success Manager , you will own the retention, expansion, and long-term success of a portfolio of strategic customers. This is a revenue-critical role responsible for driving net revenue retention through renewals, upsells, and cross-sell—while ensuring customers consistently realize meaningful value from Later’s products and services. You’ll operate as a trusted advisor to senior stakeholders, balancing strategic planning with hands-on execution. Success in this role requires strong commercial judgment, executive-level communication, and the ability to proactively identify growth opportunities within complex customer organizations. This role reports to the VP of Client Success and partners closely with Sales, Services, Product, and Finance to ensure customers grow with Later over time. What you'll be doing: Strategy Build and own Mutual Success Plans for all assigned customers, aligning their business objectives to measurable outcomes delivered through Later. Identify and proactively pursue expansion opportunities across products and services within your book of business. Develop and maintain account maps that identify key stakeholders, decision-makers, influencers, and succession risks. Bring a strategic, commercially minded perspective to customer engagement—connecting customer priorities to long-term partnership value. Technical/ Execution Own renewals, upsells, and cross-sell motions in partnership with Sales, accurately forecasting outcomes and managing pipeline health. Lead executive-level conversations with VPs and C-suite stakeholders, uncovering high-value business challenges and positioning Later as a strategic solution. Serve as the Voice of the Customer , translating customer insights into actionable feedback for Product, Services, and internal leadership. Ensure customers are realizing tangible ROI from Later’s products and services through ongoing value articulation and outcome tracking. Maintain high operational rigor across forecasting, CRM hygiene, and internal communication. Team / Collaboration Partner closely with the Services team to scope, launch, and manage services engagements—ensuring seamless handoffs and delivery. Coordinate across Sales, Product, Support, Finance, and Services to remove friction and deliver a cohesive customer experience. Build durable, trust-based relationships with customers from onboarding through renewal, positioning yourself as a long-term advisor Share insights and learnings across the Client Success team to elevate performance, consistency, and best practices. Research/Best Practices Stay current on trends across influencer marketing, social platforms, and the broader martech ecosystem to proactively advise customers. Continuously refine your approach to account planning, stakeholder management, and revenue growth based on performance data. Contribute to the evolution of Client Success ... (truncated, view full listing at source)