Sr. Product Manager

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Opportunity: Blink Health is seeking a Senior Product Manager to lead strategic development across our internal platforms, partner-facing tools, and third-party integrations. This role is ideal for a product leader who enjoys diving deep into technical problem spaces, driving execution across systems, and making complex processes feel simple and scalable. You’ll play a key role in shaping the systems that power BlinkRx’s operations, working closely with Engineering, Data, and Operations to deliver foundational tools that scale with the business. Responsibilities: ● Set the product direction by defining the strategy and priorities across a suite of internal and external facing tools and backend services that drive the operations of BlinkRx. ● Lead the roadmap for external system integrations. ● Partner with Engineering, Data, Operations, and Legal to scope, build, and ship technical solutions that improve system performance, scalability, and reliability. ● Design reusable product components, workflows, and APIs that power core business processes and reduce friction for downstream teams. ● Define success metrics, analyze product performance, and continuously improve tools based on data and user feedback.● Identify opportunities in our business processes to automate, optimize, or rebuild for scale. Qualifications: ● 3+ years of product management experience with a focus on platform tools, internal systems, integrations, or enterprise workflows. ● Previous experience as a software engineer or in a technical implementation role; able to engage deeply with architecture and backend systems strongly preferred. ● Adept at untangling complex, interdependent systems and turning them into scalable, efficient solutions. ● Strong understanding of APIs, data pipelines, distributed systems, and integration patterns; capable of translating business needs into technical specs. ● Proven experience defining and shipping AI/ML-powered product features, such as conversational AI, copilots, automation, or decision-support systems. Ability to translate existing workflows into intelligent AI journeys that improve agent efficiency, reduce handle time, and enhance customer experience. ● Proven experience with development and optimization of AI-powered voice agents for call center environments, driving improvements in customer experience, call containment, and operational efficiency through conversational design, NLP integration, and performance analytics. ● Demonstrated ability to partner cross-functionally with data science, compliance, legal and operations to define AI requirements, validate models, and implement monitoring frameworks. Track and optimize KPIs such as call resolution rate, prior authorization turnaround, medication access speed, patient satisfaction (CAHPS/CSAT), and regulatory adherence. ● Data driven with a demonstrable history of using data to inform decisions, measure success, a ... (truncated, view full listing at source)