Project Management Officer (PMO) - SPM Support

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is the global leader in high-speed connectivity. We build adaptive networks to support exponential growth in bandwidth demand—empowering our customers, collaborators, and communities to thrive in the AI era. This role plays a critical part in modernising Service Partner Management by strengthening governance, advancing digital platforms, and accelerating the adoption of automation and artificial intelligence across a global partner ecosystem. How you will make an impact: • Lead the design, improvement, and global rollout of Service Partner Management (SPM) processes and policies • Evolve the global governance model and operating rhythm to enable consistency, transparency, and accountability • Drive digital platform development, including partner intelligence tools, dashboards, and workflow automation • Identify and advance opportunities to apply artificial intelligence to improve operational efficiency and decision‑making insights • Enable alignment and standardisation across SPM International and SPM Global Customer Networks (GCN) through structured governance • Develop and maintain clear, version‑controlled process documentation, policies, and operating frameworks • Champion continuous improvement and best‑practice adoption across regions The must have: • 2–5 years of experience in project management office (PMO), process improvement, business operations, or transformation roles • Demonstrated experience designing, documenting, and improving operational processes at scale • Proven ability to drive standardisation across global or multi‑regional teams • Strong analytical skills with the ability to simplify complexity into practical, scalable frameworks • High digital aptitude with a strong interest in automation, data, and artificial intelligence • Strong written and verbal communication skills suitable for global stakeholder engagement Nice to haves: • Experience supporting governance frameworks, policy development, or audit and compliance initiatives • Exposure to digital platforms, workflow systems, or analytics and reporting dashboards • Experience designing or enhancing custom tools, dashboards, or data visualisations Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.