IT Site Lead | New York City, San Francisco

About RampAt Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleThis role requires 5 day/week in-office out of either our SF or NYC office. Ramp is on a mission to become the most productive company in the world, and our IT team is foundational to that mission. We’re looking for an IT Site Lead to take full ownership of IT operations in our San Francisco or New York City office. In this role, you’ll be the go-to partner for employees onsite, delivering seamless support while proactively identifying opportunities to automate and improve workflows. You’ll have access to powerful tools, including AI-driven solutions, and will be empowered to build systems that reduce friction, scale effortlessly, and let your teammates focus on meaningful, strategic work. This is a role for someone who’s resourceful, self-directed, and excited to tackle problems hands-on.What You’ll DoServe as the primary IT point of contact for the NYC or SF office, providing high-touch, in-person support 5 days/week while contributing to company-wide support via our centralized IT help channelTroubleshoot and resolve issues across macOS and Windows, SaaS applications, identity/access (SSO/SAML), networking, printers, and AV/conferencing systemsOwn the reliability of office technology: WiFi, conference rooms, printers, and other site-specific systems—coordinating with vendors and building management as neededLead onsite new hire onboarding (device setup, account access readiness, office setup), ensuring a consistent Ramp experience from day oneRun employee lifecycle workflows (Joiner/Mover/Leaver) in partnership with People and Security, including secure offboarding and device returnsManage hardware inventory and device lifecycle from procurement and staging through deployment, repair, recovery, and secure retirementCreate and maintain clear documentation for IT processes and employee-facing resources; turn repeat issues into playbooks and self-service guidanceIdentify and deliver automation opportunities to reduce repetitive work and improve speed/quality of support (including AI-powered tools where appropriate)Partner cross-functionally with Security, People, Workplace/Facilities, and vendors to improve the employee experience and execute local IT projectsWhat You Need3+ years of hands-on IT support or IT operations experience in a modern, fast-paced environmentStrong troubleshooting across macOS and Windows devices (hardw ... (truncated, view full listing at source)