Applications Developer II - ServiceNow

Applications Developer II - ServiceNow Department: Engineering Team: Engineering Location: Bangalore, India Type: Full-Time **About the Role** The Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across **WSD**( Indoor Mapping, Space Mapping, Case Management, Visitor Management and EHS) **, HRSD, Now Assist, and core platform capabilities**, following ServiceNow development standards and best practices. We are seeking a **ServiceNow Developer with 6+ years** of hands-on experience to build, enhance, and maintain the platform, leveraging **Now Assist and generative AI** capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber’s broader technical ecosystem. \-\-\- What the Candidate Will Do ---- 1. **WSD Development:** Own and manage ServiceNow Workplace Service Delivery (WSD) modules, including EHS, Case Management, Visitor Management, Calendar Synchronization, Indoor and Space Mapping and Space Management ensuring reliable day-to-day operations. 2. **Platform Development:** Design, develop, configure, and customize ServiceNow applications and modules, including complex Business Rules, Client Scripts, UI Actions, Flow Designer workflows, and platform automation 3. **Integrations:** Build and maintain seamless integrations between ServiceNow and external systems (e.g., JIRA, Google Calendar, Monitoring tools) using REST/SOAP web services and Flow Designer 4. **Now Assist & Automation:** Configure and enhance Now Assist capabilities, including AI-assisted workflows, virtual agent enhancements, and chat summarization to improve aut