Senior Customer Success Manager - Florida

Senior Customer Success Manager - Florida WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website https://www.magicschool.ai and connect with our passionate community on our Wall of Love https://love.magicschool.ai/all. Role Description: As a Senior Customer Success Manager, FL, you will lead high-level strategic partnerships across major Florida school districts to ensure our tools reduce teacher burnout and accelerate student learning at scale. As a regional expert and commercial lead, this consultative position involves managing a multimillion-dollar book of business. Key responsibilities include driving customer adoption and leading renewal efforts. You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption. This role is regional, meaning you should live in and bring extensive experience in EdTech in Florida to be considered for this role. Responsibilities: In this role, you will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes: - Portfolio Growth and Retention: You will manage a multimillion-dollar Florida portfolio while maintaining a strong Gross Revenue Retention (GRR) rate and an expansion quota of $400K-$700K. - Enterprise Implementation: You will lead end-to-end, highly customized implementations for large Florida districts. You will project-manage complex rollouts across multi-stakeholder hierarchies and serve as the senior CSM coordinating across internal teams to deliver a white-glove experience at scale. - Pilot Conversion: You will partner with Sales on new Florida pilots, delivering a consultative implementation experience that converts pilots into full contracts and sets the foundation for long-term expansion. - Product Adoption: You will drive active usage across your districts by delivering high-impact training and implementation strategies and creating compelling support materials, such as tutorials and one-pagers, that ensure implementation is scalable and our tools become essential to daily teacher workflows. - Churn Mitigation: You will identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds, specifically focusing on a 90-day action plan for high-stakes renewals. - Strategic Relationship Management: You will build deep trust with district executive leadership, managing accounts with individual ARR values of six-figures or more through data-driven storytelling and consultative selling. - Leadership and Mentorship: You will scale our collective impact by contributing high-level insights to the Customer Success playbook, driving cross-functional strategy in leadership meetings, and mentoring junior team members to elevate the entire regional organization. Qualifications/Competencies/Skills: To be successful in this role, you will bring the following skills and competencies: - Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action. - Commercial Fluency: You are comfortable leading complex financial negotiations, including discussing contraction risks, pricing adjustments, and expansion opportunities. - Relationship-Driven: You build deep trust with teachers and district leaders alike. - Team Selling Approach: You operate as the CEO of your accounts, proactively identifying the internal resources needed to set large clients up for success and mobilizing cross-functional partners to deliver without waiting to be asked. - Consultative Stakeholder Management: You guide district leaders toward the right solution rather than simply reac ... (truncated, view full listing at source)