General Manager, LATAM

General Manager, LATAM ABOUT US We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation. Here’s a little more: - Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) - Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more - Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission - Truly global team - 250+ people, 50+ nationalities, 50+ languages - Guided by our values - ownership, impact, humility, and heart - in deed, not just word The Role Own the operation of TTS for the US, EU corridors to Spanish-speaking Latin American corridors as needed. You will work to continue launching TTS within these communities in the United States and build a comprehensive growth strategy. You will conduct customer research; execute partnerships and events; set up offline and online advertising campaigns; measure operational efficiency and financials for the corridor; manage customer CRM; provide CS teams input into strategies for the market; work with Product and Ops to ensure high success rate and low latency and source and direct community ambassadors and influencers. The role offers the chance to join an early-stage, high growth startup and to have a positive impact on the communities we serve. You will be expected to have deep knowledge of, and networks into, the community, a passion to support your community, and an entrepreneurial spirit, great interpersonal skills, and superb project management. Responsibilities You will lead growth efforts, including: - Own the P&L for your corridor from beginning to end - Build trust-based relationships with diaspora communities through in-person and online communication - Conduct customer research with transfer senders on a regular basis - Initiate, negotiate and build partnerships with community associations and organizations - Set up offline and online advertising campaigns - Source and lead community ambassadors and influencers - Manage agencies for Paid, Creatives, Events - Manage customers CRM - Optimize Operations with help from Product, Ops and Eng teams Requirements - Fluency in English and Spanish - Based in or willing to relocate to NYC / Mexico City / Bogota / Sao Paolo - 8+ years of experience in high growth-environment such as startups, marketing, scale-ups or similar relevant experience - Proven experience managing a P&L (being responsible for delivering targets on revenue/sales growth and profitability improvement) - Strong business development/partnerships - Experience managing influencers and ambassadors within Latin American communities, and experience in Offline and Performance Marketing preferred - Knowledge and networks in the Latin American diaspora, and you feel comfortable hitting the streets and getting people to use the Taptap Send app - Bachelor's or Master's degree - Growth and Owner Mindset: Familiarity with customer acquisition channels and proven success in hitting targets. - Analytics: ... (truncated, view full listing at source)