Founders Associate - AI

Founders Associate - AI ABOUT US We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation. Here’s a little more: - Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) - Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more - Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission - Truly global team - 250+ people, 50+ nationalities, 50+ languages - Guided by our values - ownership, impact, humility, and heart - in deed, not just word ABOUT THE ROLE TapTap Send is looking for someone to fundamentally change how the company works with AI. This isn't a product role - it's an operational transformation role. You'll work directly with the CEO and founding team to identify high-leverage opportunities across every function, build the bots and agents that capture them, and drive adoption until AI-augmented work becomes the default, not the exception. We have 50+ people across research, data, operations, compliance, growth, and finance. Most workflows still run on human effort and manual processes. The right person will see that as a massive opportunity - not to replace people, but to make them dramatically more effective. WHAT YOU'LL DO - Audit every team and function to map where AI agents, bots, and copilots can eliminate toil, accelerate decisions, or improve output quality - Build and deploy AI agents; from internal Slack bots and document processors to research copilots and automated QA pipelines - using the best available tools (Claude, GPT, open-source models, custom fine-tunes) - Own the full stack: scoping, prototyping, building, deploying, measuring impact, iterating. You ship, you don't just advise - Design and run an internal AI adoption programme - training, templates, prompt libraries, office hours; that gets every team using AI tools confidently within their workflows - Work with the CEO to set quarterly AI transformation targets and report progress against them. This role has board-level visibility - Evaluate and integrate third-party AI tooling (coding assistants, meeting summarizers, analytics copilots, etc.) and negotiate vendor relationships where needed - Build the connective tissue between teams: shared knowledge bases, RAG systems over internal docs, automated reporting, and cross-functional agent workflows - Stay relentlessly current on the frontier; new models, new capabilities, new patterns and translate that into practical internal applications within days, not months REQUIREMENTS - Deep hands-on experience building AI-powered tools and agents: not just using ChatGPT, but architecting multi-step pipelines, RAG systems, and autonomous workflows - Strong engineering fundamentals: you can write production code, set up infrastructure, and debug at 2am if needed. Python is table stakes; experience with LLM APIs, vector databases, and orchestration frameworks (LangChain, CrewAI, etc.) is expected - A bias for speed and pragmatism over perf ... (truncated, view full listing at source)