Professional Services Engagement Manager

Professional Services Engagement Manager Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Who we are Come and join us at Redis, where our success and diverse global culture make us the ideal choice for your  next career move. When you join us, you’ll begin a new and exciting career journey on which you’ll enjoy  professional success, learn valuable new skills, and make lifelong friends. Why Redis? Data is the lifeline of every business, and Redis helps organizations reimagine how fast they can process,  analyze, make predictions and act on the data they generate. Redis provides a competitive edge to more  than 8,000 global businesses with Redis Enterprise. We have major strategic partnerships with cloud  vendors Amazon Web Services, Microsoft Azure, and Google Cloud. Why would you love this job? As an Engagement Manager, you will have dual responsibilities within the Professional Services  organization. The first will be to collaborate with members of Sales team to create service proposals for  our prospects and customers during the pre-sales process. Our Services model is based on predefined service packages that are designed to deliver accelerated value to our customers within a short period of  time. The second will be to manage the delivery of our service projects to our customers over a multi week period ensuring that requirements are being met by our consultants and deliverables arrive on  schedule. The Professional Services team uses an Agile Sprint model to design, develop and deliver our  consulting services to our customers. The ideal candidate has a technical background, proven project management experience, team leadership  abilities and business development experience. You enjoy managing a wide variety of technical projects – demonstrating an attention to detail, patience and pragmatism - never losing sight of the customer’s  business objectives. What you’ll do: - Collaborate with our Sales organization to develop effective account strategies and identify  new business opportunities within an existing account. - Manage professional services engagements by defining deliverables, timelines and reporting  procedures, and driving projects to successful completion. - Own the success of your portfolio of customers, including project execution, retention,  renewal and upsells. Ensure that customers fully leverage their Redis Enterprise subscriptions  and services on an ongoing basis and derive maximum value from their investments. - Develop technical expertise with Redis, Redis Enterprise and Redis Stack and leverage that  expertise to develop SOW proposals and guide technical discussions during consulting  engagements. - Develop business strategies that enable customers to grow in deployment maturity and  competence and successfully execute key database projects. - Develop deep relationships with customers. Travel to customer sites, trade shows and sales  prospects as needed. - Use customer feedback and insights to improve product and technical materials, while  providing feedback to Product Management and R&D teams. What will you need to have? - 7+ years of consulting and engagement management experience serving enterprise  customers. - Excellent communication skills, including presentation, oral, written and listening  capabilities. The ability to facilitate discussions and resolve conflicts is vital. - Experience with new technology adoption, business transformation and change management. • Project Management Professional (PMP) and/or Agile Scrum certifications. - BS in Computer Science / B.A. or equivalent tech ... (truncated, view full listing at source)