Director, Infrastructure Services

About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The Opportunity Superhuman is on a mission to build the fastest, most delightful productivity experiences powered by AI. As we scale rapidly, our internal technology operations must evolve to match our ambition. This is a unique opportunity to shape the evolution of the infrastructure, moving us from a single-product company to a multi-product platform. This transformation creates a hard technical problem: how do you ensure that identity, privacy, and responsible AI work seamlessly across products built from the ground up, each with its own architecture, user model, and compliance stack? We're looking for a Director of Engineering to lead our Identity, Privacy, Responsible AI (RAI), and Shared Services teams in North America. This person will own the cross-cutting platform capabilities on which every Superhuman product depends—unified identity and access management, privacy-preserving data practices, responsible AI governance, and shared infrastructure services that tie it all together. This is not a role where you maintain the status quo. You will drive strategy and execution to unify identity systems on a single platform, extend privacy and RAI practices to new product surfaces and AI capabilities, and ensure shared services scale without requiring every product team to solve the same problems independently. You will report to the Head of Infrastructure and serve as a key partner to the product, legal, security, and engineering leadership across the organization. In this role, you will: Lead and develop multiple engineering teams. You will manage Engineering Managers who lead the Identity, Privacy/RAI, and Shared Services teams. You'll set the bar for engineering excellence, coach your managers, and build a culture of ownership and accountability. Own the strategy for unified identity across all Superhuman products. You will drive the technical vision and execution for a single identity platform that supports SSO, SCIM, user lifecycle management, and cross-product account unification across Grammarly, Coda, Superhuman Mail, and Go. This includes ensuring users have a single login, a single account, and a consistent experience across products. Scale privacy engineering and responsible AI as the product surface expands. Your team's own data de-identification, GDPR/privacy compliance, cookie management, privacy reviews for new features, AI safety testing, sensitivity filters, and impact assessments. As Superhuman launches new AI-powered capabilities, you will ensure that privacy and RAI practices keep pace without becoming a bottleneck to product velocity. Drive shared services that other engineering teams can rely on. You will own the strategy for shared infrastructure services that abstract complexity and provide standardized, scalable solutions to common problems. The goal is a self-service model: product teams should be able to build on your platform without needing to understand the underlying infrastructure or reinvent foundational capabilities. Set and execute strategic priorities. You will translate organizational goals into clear quarterly plans, manage dependencies across teams and business units, and make the tradeoffs required to ship on time. You will represent your teams in cross-functional pl ... (truncated, view full listing at source)