IT Support (all genders) - Digital Workplace

Join us as an IT Support (all genders) in our Digital Workplace team and help shape the future of autonomous mobility! Join us as an IT Administrator and take full ownership of IT support for our new Munich location — a role with real impact, autonomy, and responsibility from day one. At MOIA, our Digital Workplace team connects our workforce through modern, cloud-first technologies and best-in-breed workplace solutions. As our sole IT support presence in Munich at first , you’ll be the trusted go-to person for everything related to the local digital workplace, while collaborating closely with the central Digital Workplace team. We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions — providing a strong, modern foundation for growth. What you will do Own IT support for the Munich office as the senior and primary point of contact. Provide near-desk and hands-on support for incidents, service requests, and workplace issues. Manage and support SaaS tools such as Okta, Microsoft 365, Slack, Atlassian, and Miro. O versee device lifecycle management (deployment, maintenance, replacements, returns). Handle onboarding, offboarding, and IT enablement for employees in Munich. Ensure a smooth and secure Apple-focused workplace setup , including remote device management. Collaborate with internal teams and external partners for equipment setup and office IT needs. Contribute to larger IT initiatives , standards, and improvements driven by the central Digital Workplace team. Identify opportunities to optimize processes, automate workflows, and improve documentation . Act as a trusted advisor locally , while aligning with global IT policies and best practices. While MOIA embraces a hybrid work model, this role requires regular onsite presence in our Munich office , especially during the setup and growth phase of the location. What will help you to fulfill your role Several years of experience in IT Support / IT Administration / Digital Workplace roles. Strong hands-on expertise with Apple devices in a professional environment. Experience managing remotely deployed devices at scale. Solid knowledge of MDM solutions ( e.g. Jamf , Microsoft Endpoint Management, VMware Workspace ONE). Practical experience with at least two of those tools: Microsoft 365, Okta, Slack, Atlassian, and Miro. Experience with ticket-based systems and a strong service mindset. Ability to work independently and make decisions autonomously in a fast-paced environment. Comfortable being the sole local IT support , while collaborating remotely with a central team. Experience with scripting and automation ( e.g. Bash, PowerShell, workflows) is a strong plus. Clear and confident communication skills in English (C1) and German at least (C1). We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! Our benefits in a nutshell Competitive salary (including bonus) Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) Budget and monthly expense allowance for home office setup Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog ! Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides Subsidized fitness club membership or bike leasing Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, c ... (truncated, view full listing at source)