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Account Manager MEA DubaiCustomer Success – Account Management /Permanent /Hybrid APPLY FOR THIS JOB Ready to be part of the Legal Tech revolution? As the leading SaaS publisher in Europe, DiliTrust is transforming legal departments worldwide with cutting-edge technology Our Impact From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success We proudly support 2,300 customers in 50 countries, with 80% of them being CAC 40 companies Our Ambition To become the first French legal tech Unicorn, reaching a valuation of over €1 billion Our Recognition DiliTrust is recognized for offering a positive and stimulating work environment 🌟 We are proud recipients of the “Happy at Work” and “Tech at Work” labels since 2019 🎯 Your Tasks As an Account Manager, you will engage with senior executives of multinational corporations as well as mid-sized companies in both the private and public sectors You will work closely with CEOs, Board members, and management teams to develop and grow strategic client relationships Acting as a true product expert, you will be the voice of the customer internally, collaborating with sales, development, and marketing teams 🛠️ As part of your missions Build and nurture strong relationships with a portfolio of key clients Manage contract renewals and ensure long-term customer retention Identify and act on upsell and cross-sell opportunities to achieve targets Act as a consultant on the product, supporting and guiding clients in their use of the solutions Monitor KPIs related to business cases and product usage 👤 Profile Required Bachelor’s degree (minimum) with at least 5 years of relevant experience Fluent Arabic and English bilingual Ability to develop long-term strategic plans for customers Excellent presentation and communication skills Strong ability to manage all aspects of a project Comfortable working in an international, multicultural environment Strong desire to learn and become a functional expert on multiple software products Versatile, autonomous, assertive, customer-oriented, and a true team player ❓ Why join us? Join a fast-growing company in a truly international environment (France, Italy, Spain, Canada, Germany, Dubai & Mexico City) 25+ nationalities: a cosmopolitan and multicultural mindset Work-life balance matters at DiliTrust A key moment to join DiliTrust in terms of growth and opportunities 📝 Recruitment Process 1️⃣ HR interview 2️⃣ Hiring Manager interview (on-site) 3️⃣ Chief of CS interview We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. APPLY FOR THIS JOB DiliTrust Home Page Jobs powered by