Compliance Operations Manager

Compliance Operations Manager Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 100 million+ free memberships for fans who may not be ready to pay just yet, and - 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Compliance Operations Manager to support our mission. This role is based in New York and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team Patreon’s Compliance team plays a critical role in protecting our platform, creators, and community. We focus on anti-money laundering, sanctions compliance, and financial crime risk management across our global operations. Operating across New York and Porto, our team partners closely with Legal, Trust & Safety, Payments, Risk, and Product to design and maintain a robust compliance program that scales with Patreon’s growth. We build thoughtful, risk-based controls that enable innovation while ensuring we meet industry standards in the markets we serve. We’re a collaborative, detail-oriented group that thrives at the intersection of compliance risk management, technology and global payments. If you’re excited about building compliance programs in a fast-moving environment, and working across international teams, you’ll feel right at home here. About the Role We are seeking a detail-oriented Compliance Operations Manager to oversee the day-to-day execution of our sanctions and AML programs. This role is responsible for ensuring that monitoring, investigations, and reporting activities are performed effectively and consistently. You will manage the daily workload of the AML and OFAC operations function across multiple time zones (New York and Porto), ensuring timely completion of assignments, appropriate case prioritization, and strong operational discipline. This role requires a hands-on leader who can balance tactical execution with strategic program improvement. In this role, you will: - Oversee daily AML and OFAC operations, including workload management, case assignment, and deadline coordination - Lead and manage a distributed team across time zones, ensuring alignment, consistency, and accountability - Monitor and manage team performance metrics, SLAs, and quality standards - Assist in drafting, maintaining, and enhancing AML and OFAC policies and procedures to ensure regulatory compliance - Support strategic and tactical initiatives to strengthen the AML and sanctions compliance program - Partner with the Director of Compliance to tune and calibrate transaction monitoring rules, optimizing detection effectiveness while minimizing false positives - Identify, recommend, and implement process improvements to increase operational efficiency and scalability - Develop and manage reporting databases and dashboards to track trends, risk indicators, and potential money laundering or terrorist financing activity - Produce trend analysis and demographic reporting to inform risk assessments and senior leadership decision-making This role is ideal for someone who thrives in a high-accountability environment, enjoys building scalable systems, and brings a continuous improvement mindset to compliance operations. About You You are a thoughtful and analytical compliance professional who thrives in fast-paced, evolving environments. You bring strong operational judgment, a proactive mindset, and the ability to turn complex regulat ... (truncated, view full listing at source)