Technical Operations Manager

Technical Operations Manager Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida. THE ROLE Lead the people who make mainnet boring. You'll own a team of 5–10 Technical Operations Engineers (M3), set the bar for 99.99%+ uptime, and drive the operational excellence that lets us ship chains fast and keep them running. You run point on SEV-0/1 escalations, translate org priorities into quarterly goals, and build a team culture where engineers grow, toil shrinks, and incidents don't repeat. WHAT WE ACTUALLY NEED - People leadership: 3+ years (M3) or 5+ years (M4) managing SRE/DevOps/TechOps teams; you run effective 1:1s, grow careers, and keep on-call humane. - Technical credibility: hands-on background in Linux, Kubernetes, cloud (AWS/GCP/OCI/Azure), and observability (Prometheus/Grafana/Datadog). You can still read a flame graph. - Incident command: you've led SEV-0/1 responses, written RCAs that drove real fixes, and built processes that lower MTTR. - Operational rigor: SLO/SLA ownership, on-call scheduling, workload distribution—teams you run hit targets without burning out. - Cross-functional fluency: you partner with Product, Engineering, Security, and Support; you represent TechOps in customer escalations and audits. - Communication: you articulate complex failures simply—to engineers, execs, and customers. WHAT YOU'LL DO - Own team delivery: set quarterly goals, run sprints, ship infra projects and upgrades on time. - Drive reliability: maintain SLAs/SLOs, reduce incident recurrence, and keep the platform at 99.99%+. - Lead escalations: coordinate SEV-0/1 response, stakeholder comms, post-mortems, and corrective actions. - Grow the team: hire, mentor, run performance reviews, and build a culture of accountability and continuous improvement. - Reduce toil: champion automation initiatives that free engineers for higher-leverage work. - Coordinate cross-functionally: align with Product, Engineering, Security, and Support on priorities and rapid issue resolution. WHY THIS ROLE STANDS OUT - Leverage: multiply impact through a high-caliber team shipping real infrastructure at scale. - Ownership: you set the strategy, run the incidents, and see the results in production metrics. - Growth: deep exposure to blockchain protocol operations while leveling up distributed-systems leadership. - Remote-first: async culture, follow-the-sun coverage, sustainable on-call. - Compensation: region-aligned, bonus-eligible, transparent from the start. THE BAR: SIGNALS WE CARE ABOUT - Teams you've led hit reliability targets and kept attrition low. - Post-mortems you wrote drove systemic fixes, not blame. - You've scaled a team through a growth phase—hiring, onboarding, leveling. - You balance technical depth with people leadership; engineers trust your judgment. - You simplify processes and reduce toil; your teams ship faster over time. - Prior blockchain/Web3 infrastructure experience (not required, but we'll notice). - Community leadership: conference talks, published writing, open-source contributions. PROCESS Steps may vary slightly by region/level; we keep it lean. 1. 30-min Initial HR screen—cultural fit & logistics 2. 45–60 min Leadership interview—management experience, operational expertise (with Hiring Manager) 3. 45-min Technical interview—infrastructure strategy, reliability practices, incident management 4. 30-min Executive leadershi ... (truncated, view full listing at source)