Card Processor Operations

Card Processor Operations CARD PROCESSOR OPERATIONS At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs, including for Coinbase, Bilt, and Qatar Airways. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit card features natively into their products. We value curiosity, humility, and intensity - we move fast and take outsized ownership. This is a place where a motivated, resourceful individual can have an enormous impact on our trajectory. We're headquartered in San Francisco, and have raised about $150M in equity funding from top venture capital firms including Spark Capital, American Express, Activant Capital, and more. THE JOB We're looking for a card operations professional to own our processor relationship and day-to-day platform configuration at Cardless. If you've worked with issuing processors like CoreCard, Fiserv, FIS, TSYS, or i2c - and you know what it means to manage BIN configurations, billing tables, and program parameters across live card programs - this role is for you. You'll report directly to the COO and work closely with Product, Engineering, and Compliance. Where our processor connects to our BIN sponsor and card networks, you'll own that coordination - making sure configurations are right, changes get implemented cleanly, and nothing falls through the cracks between systems. You'll also be the person everyone comes to. When Product is scoping a new feature, when Engineering hits a processor question, when Compliance needs to understand how a parameter is set - you're the person with the answer. You need to be comfortable owning that role and communicating clearly across teams that don't live in the platform the way you do. EXAMPLE PROJECTS Configuring a new card program: We're launching a new co-branded card program. You own the processor setup end-to-end - BIN configuration, program parameters, APR tables, billing cycles, statement generation settings - and coordinate with our BIN sponsor and networks where their requirements intersect with processor config. Managing a rate or fee change: A partner program needs an APR or fee structure update. You know exactly which billing tables to touch, what downstream effects to check, and how to QA the change before it affects cardholders. Owning the processor relationship: Our processor partner releases a new feature or flags a platform change. You're the internal owner of that relationship - triaging what affects us, communicating timelines to internal teams, and making sure we're using the platform to its full capability. Debugging a configuration issue: A cardholder is seeing incorrect statement dates or a fee isn't calculating right. You know the platform well enough to trace it back to a config parameter, identify the fix, and work with Engineering to implement it - without needing someone to translate the processor layer for you. Onboarding a new BIN: We're adding a new BIN range for a partner program. You own the end-to-end setup with our processor and coordinate the network certification, BIN sponsor requirements, and internal testing to make sure transactions route correctly before a single card is issued. BEFORE YOU APPLY A few things worth knowing: You need to know credit processing cold. Billing tables, BIN setup, program configurations, how changes ripple through the system. If you've managed a processor relationship from a distance but haven't been deep in the platform yourself, this probably isn't the right fit. You're the internal expert - and everyone will treat you like it. Product, Engineering, Compliance, and leadership will come to you with processor questions. You need to be comfortable being the most knowledgeable person in the room on this topic and communicating clearly to people who don't share your background. We work in the office 5 days a week. We kno ... (truncated, view full listing at source)