Billing Supervisor

Billing Supervisor About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes https://equip.health/outcomes and treatment approach at www.equip.health. http://www.equip.health Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time https://time.com/collection/time100-companies-2023/6285207/equip/ as one of the most influential companies of 2023, along with awards from Linkedin https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/ and Lattice https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role The Billing Supervisor will play a critical role in overseeing the daily operations of the Accounts Receivable team, ensuring timely, accurate, and compliant charge submission in line with payer guidelines and internal policies. In this leadership position, you'll serve as the go-to resource for workflow questions, providing hands-on support and resolution for escalated issues. The Billing Supervisor will be responsible for staff development, training, and performance coaching, fostering a team culture focused on accuracy, accountability, and continuous improvement. A strong understanding of the full Revenue Cycle Management (RCM) process is essential, as you’ll also analyze denial trends and support broader billing operations. This role requires a proactive, solutions-focused mindset and the flexibility to contribute to special projects, data analysis, and direct charge entry tasks when needed. Responsibilities - Supervise and mentor a team of denial follow-up specialists to ensure timely and accurate resolution of insurance claim denials. - Oversee daily denial worklists to ensure prompt follow-up within payer filing deadlines. - Generate and analyze denial reports (aging, write-offs, recovery rates, etc.) - Serve as the primary point of contact for follow-up workflow questions, providing guidance and resolution support to team members with escalations. - Collaborate closely with the Billing Manager to monitor key performance metrics and assist in meeting department goals and targets. - Ensure proper training, onboarding, ongoing development, and timely feedback, performance evaluations, and coaching for Billing Specialists to maintain high accuracy, productivity, and support professional growth and accountability. - Monitor daily follow-up workflows for completeness and accuracy, identifying trends, inconsistencies, or bottlenecks and implementing corrective actions as needed. - Maintain a working knowledge of the full Revenue Cycle Management (RCM) process, including patient registration, insurance verification, coding, billing, and collections. - Analyze insurance claim denials related to charge entry or billing errors; develop and implement strategies to minimize recurring denials. - Support the Billing Manager in process improvement initiatives, data analysis, and the development of policies and procedures. - Contribute to special projects and initiatives to enhance the efficiency, accuracy, and scalability of the billing department. - Perform follow-up duties as needed, providing direct support to the team and ens ... (truncated, view full listing at source)