Admissions Inquiry Representative

Admissions Inquiry Representative About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes https://equip.health/outcomes and treatment approach at www.equip.health. http://www.equip.health Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time https://time.com/collection/time100-companies-2023/6285207/equip/ as one of the most influential companies of 2023, along with awards from Linkedin https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/ and Lattice https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role The Admissions Inquiry Representative I (AIR I) is responsible for managing inbound patient inquiries via phone call, email, or other forms of communication. The AIR I will also provide program information, discuss insurance and finances, and hand off interested families to the Specialist. In addition, the AIR I will document calls in a CRM. The right person will have strong organizational skills, multitasking abilities, and sales skills. The ideal candidate is also comfortable working in a fast-paced startup environment, solving problems independently, and comfortable with ambiguity as data systems and processes are still being shaped. Responsibilities - Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents. - Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments. - Collect patient information and input data points into various platforms and systems. - Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact. - Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion. - Encourage interested families/patients to move forward with the admissions process. - Perform other duties as assigned. Qualifications - 2+ years of experience as a call center representative, customer service. representative, and/or patient scheduling. - Experience with fast-paced, high volume inbound call management. - Strong skills in communication and collaboration with diverse teams. - Organized and results-driven. - Comfortable in a fast-paced environment, subject to rapid change and innovation. Time Off: - Flex PTO (3-5 wks/year recommended) + 11 paid company holidays. - Generous parental leave. Core Benefits: - Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families. - Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance. - Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources. - Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more! - 401(k) retirement plan. Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and k ... (truncated, view full listing at source)