Family Mentor - EST

Family Mentor - EST About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes https://equip.health/outcomes and treatment approach at www.equip.health. http://www.equip.health Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time https://time.com/collection/time100-companies-2023/6285207/equip/ as one of the most influential companies of 2023, along with awards from Linkedin https://www.linkedin.com/pulse/linkedin-top-startups-2022-50-us-companies-rise-linkedin-news/ and Lattice https://lattice.com/blog/announcing-the-2023-finalists-for-lattices-people-success-awards, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the role The Family Mentor is an integral member of a patient’s multidisciplinary care team. The role of the Family Mentor is to ensure that caregivers successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment. This goal is achieved through proactively identifying and addressing barriers to treatment, identifying opportunities to personalize Equip’s programming to address family needs, and building caregiver skills. The Family Mentor is accountable for balancing patient engagement in treatment and adherence to the care plan with patient satisfaction and retention in treatment. The Family Mentor is motivated by the ultimate goal of providing caregivers with access to the tools and services they need so that their loved one can achieve lasting recovery. Working Hours: Equip allows Patient Scheduling, Monday - Friday, between 8am-8pm in the Patient's timezone. - Ability to commit to working until 8pm two evenings per week (you choose which evenings). - Ability to commit to a minimum of 20 hours of direct patient care between 2-6pm in the respective patient care time zone throughout the week. - Ability to attend mandatory meetings (i.e Supervision, Treatment Huddles, Labs/All Hands, etc.). Responsibilities - Provide skills-based individual and group sessions to caregivers in treatment at Equip. - Implement motivational strategies with caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements. - Participate in multidisciplinary treatment team huddles to support patient progress in treatment. - Actively listen and guide caregivers to anticipate challenges and engage in coping-ahead strategies. - Maintain an availability calendar allowing caregivers to schedule appointments. - Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan. - Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to ease day-to-day tasks and stresses. - Ensure personalization of care plans by making program recommendations and coordinating services to ensure caregiver needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; preparing and ordering customized grocery lists; and referring personalized resources to support family. - Guide caregivers in developing advocacy-related documentation, including 504 Plan accommo ... (truncated, view full listing at source)