Localization Quality & Vendor Manager

Localization Quality & Vendor Manager WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM! At Preply, we are on a mission to create world-class, localized experiences that connect learners and tutors across the globe. We work with intention, thriving on innovation, collaboration, a data-driven approach to quality, while balancing linguistic excellence with the speed required for global growth. As a Localization Quality and Vendor Manager, you will play a key role in building scalable processes and driving continuous improvement to ensure our product resonates across languages and regions. You will join a dynamic, cross-functional team passionate about making every user experience feel authentic and impactful. This role blends operational quality ownership with hands-on vendor management, ensuring our language teams are well-resourced, high-performing, part of the community, and consistently delivering exceptional linguistic quality. WHAT YOU’LL BE DOING: Quality Operations - Analyze feedback and scorecards to drive quality improvements. - Define and implement quality plans per language, project, or content type. - Evaluate project specifications and define appropriate quality strategies. - Identify quality risks, conduct root cause analyses, and drive corrective and preventive actions. - Monitor quality dashboards and share insights with stakeholders. - Triage, investigate and resolve language bugs from stakeholder feedback. - Ensure standards, guidelines and processes follow industry best practices. Linguistic Asset Management - Support the creation of glossaries, style guides, and reference materials. - Ensure consistent updates, version tracking, and brand alignment. Technology, Automation & Innovation - Spot process improvement opportunities using tools and dashboards. - Champion the strategic adoption of AI for scalable and efficient quality operations. Vendor & Resourcing Management - Source, assess and on-board new linguists (translators, proofreaders, reviewers) through postings, outreach, platform searches, and experience evaluation. - Negotiate rates and scopes of work for linguistic services. - Manage the complete onboarding lifecycle and maintain up-to-date profiles, test results, and performance documentation across Preply systems. Community & Performance Management - Track, review, and evaluate vendor performance against KPIs and SLAs. - Build strong relationships with linguists and language service providers, and align them with Preply’s quality and service expectations. - Support community engagement initiatives for the linguistic teams. WHAT YOU NEED TO SUCCEED - 3+ years of experience in localization vendor management, quality management, or a hybrid operations role. - Demonstrated expertise managing external linguists, language service providers, or global linguistic talent. - Solid understanding of quality frameworks, QA methodologies, and continuous improvement practices. - Hands-on experience in linguistic asset creation and maintenance (terminology, style guides). - Proficiency with localization and CAT tools and project manage ... (truncated, view full listing at source)