Manager, B2B Marketing Operations

Manager, B2B Marketing Operations MANAGER, B2B MARKETING OPERATIONS Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Manager, B2B Marketing Operations to join our London team. In this role, you’ll lead the design and execution of our external partner communications, ensuring we reach the right partners at the right time to drive global growth. Get to know our Commercial https://careers.deliveroo.co.uk/the-commercial-team/ team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Commercial Operations team. We are the engine room of Deliveroo’s frontline strategy, providing the tools, data, and frameworks that empower our teams to build market-leading propositions for our restaurant and retail partners. Here’s what your day-to-day might look like: - Lead Communication Strategy: Oversee the B2B marketing calendar, managing the end-to-end planning, QA, and delivery of multi-channel campaigns for our global partner base. - Optimise Campaign Performance: Implement robust tracking and reporting mechanisms to monitor in-flight performance, using data-led insights to recommend and execute optimisations. - Own the MarTech Stack: Act as the business owner for Salesforce Marketing Cloud, Pardot, and internal tools, collaborating with Product teams to evolve our technical capabilities. - Drive Strategic Alignment: Resolve trade-offs between business goals and communication frequency, ensuring internal frontline messaging is perfectly synced with external partner outreach. - Continuous Improvement: Champion best practices in campaign design and automation, staying ahead of industry trends to keep Deliveroo’s B2B communications world-class. WHAT YOU’LL NEED TO THRIVE Essential - Technical Expertise: Significant experience using Salesforce Marketing Cloud and Pardot, including a strong understanding of Sales Cloud data structures. - Strategic Problem Solving: Proven ability to apply structured thinking to complex trade-offs and anticipate risks within a fast-moving commercial environment. - Analytical Rigour: Highly numerate with the ability to translate business hurdles into data problems; experience with SQL and BI tools (like Looker or Tableau) is essential. - Project Leadership: A track record of managing multiple complex projects simultaneously across cross-functional global stakeholders. - Technical Literacy: Working knowledge of HTML, CSS, AMPscript, and marketing automation tools. Nice to Have - Experience in a high-growth marketplace or fintech environment. - Proven ability to coach and develop junior operations executives. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically ... (truncated, view full listing at source)