Customer Success Management Team Lead - Germany (f/m/d)

Customer Success Management Team Lead - Germany (f/m/d) At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 https://sifted.eu/rankings/b2b-saas-rising-100-2024 and LinkedIn's Top Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/, we’re here to help propel your career and together, make Moss a lasting success. Our Customer Success team is looking for a motivated Customer Success Team Lead (f/m/d) to build and lead our brand-new CSM team in Munich. Reporting directly to the VP of Customer Success, you’ll have the unique opportunity to shape the team’s structure, culture, and best practices from day one. You’ll lead and inspire a group of passionate Customer Success Managers, ensuring our customers unlock the full value of our products while directly fuelling Moss’s rapid revenue growth. This high-impact role offers the chance to coach, innovate, and scale a team that will play a pivotal role in our next phase of expansion. Your responsibilities Here’s what you’ll be doing day-to-day: - Team Leadership – Hire, onboard, and lead a team of CSMs. Provide clear direction, tailored coaching, and consistent support to help each team member thrive and grow. - Performance Management – Own team and individual performance by staying on top of priorities, outcomes, and actionable data insights. - Metrics & Optimization – Monitor key performance metrics at both the team and individual level. Proactively identify trends, uncover bottlenecks, and drive continuous improvement through targeted initiatives. - Customer Portfolio Ownership - Lead by example by managing your own small portfolio of customers. Deepen relationships, drive account growth, and turn customers into loyal Moss advocates - then share those insights to guide and coach your team. About you To succeed in this role, you’ll likely bring the following: - Proven experience leading a high-performing Customer Success or Account Management team (1+ year). - Experience working with SMB customers in a B2B SaaS or FinTech environment. - Fluency in both German (C2) and English (C1). What sets you apart We’re looking for someone who brings more than just experience: - Inspiring Leader – You cultivate high-performing teams through clear direction, a collaborative spirit, and a culture of mutual trust. Your leadership inspires, empowers, and energizes those around you. - Commercially Driven Operator – You combine strategic thinking with operational excellence. You understand how to balance customer outcomes with business goals to drive loyalty and sustainable growth. - Passionate Advocate – You care deeply about our customers, our product, and our mission. You champion their needs and successes both internally and externally—serving as a true voice of the customer. About Moss Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards https://www.getmoss.com/corporate-credit-card, accounts payables https://www.getmoss.com/accounts-payable, employee cash reimbursements https://www.getmoss.com/reimbursements and procurement https://www.getmoss.com/procurement. Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star. Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. ... (truncated, view full listing at source)