Staff Product Designer — AI

<div class="content-intro"><p>Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.</p> <p>Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!</p></div><h2>About the role</h2> <p>As a Staff Product Designer at Talkdesk, you will be a senior individual contributor and design leader within our Product Design team, focused on shaping the next generation of AI-powered products and experiences. You will spend roughly 80% of your time driving hands-on design work and 20% on strategic initiatives, vision, and mentorship across product areas.</p> <p> </p> <h2>Responsibilities</h2> <ul> <li>Lead end-to-end design for complex, AI-driven product initiatives that span multiple teams and surfaces, from problem framing to final delivery.</li> <li>Translate ambiguous, strategic problems into clear frameworks, user journeys, interaction patterns, and scalable systems.</li> <li>Partner closely with Product and Engineering leadership to define long-term experience vision, success metrics, and KPIs for AI products and features.</li> <li>Use generative AI and other AI tooling throughout your design process (e.g., exploration, prototyping, content generation, rapid concept validation) while maintaining a critical, human-centered lens.</li> <li>Design responsible AI experiences, ensuring transparency, control, and trust in how AI behaves for end users.</li> <li>Drive the evolution and adoption of the Talkdesk Design System for AI surfaces (e.g., conversational UI, copilots, assistants, automation flows), ensuring cohesion and scalability.</li> <li>Collaborate with Data Science, Research, and Product to define hypotheses, interpret data, and validate AI experiences through both qualitative and quantitative methods.</li> <li>Facilitate workshops and design sprints to align cross-functional teams around AI opportunities, user journeys, and prioritization.</li> <li>Mentor Senior and mid-level designers, upleveling craft, systems thinking, and strategic product impact, especially in the context of AI.</li> <li>Champion accessibility, inclusivity, and evidence-based decision making across all AI-powered features.</li> <li>Represent design in cross-functional leadership discussions, articulating trade-offs between user value, AI feasibility, technical constraints, and business outcomes.</li> </ul> <p> </p> <h2>Required skills and experience</h2> <ul> <li>Extensive experience (typically 8+ years) designing digital products for B2B SaaS, with a strong track record at the Senior level or above.</li> <li>Deep mastery of interaction design, information architecture, and systems design for complex workflows and multi-surface products.</li> <li>Demonstrated experience designing AI-enhanced or AI-native products (e.g., copilots, recommendation systems, automation, conversational interfaces, generative AI tools).</li> <li>Solid understanding of modern AI concepts (such as generative AI, large language models, prompt design, retrieval-augmented experiences, and human-in-the-loop review), and ability to translate them into intuitive user experiences.</li> <li>P ... (truncated, view full listing at source)