Success Plan, Senior Pricing and Packaging Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Customer Success (CS) Success Plan product management organization is at the forefront of empowering our customers to achieve maximum value from their Salesforce technology investments. We own and drive the strategy and roadmap for Salesforce’s Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans), ensuring our offerings meet the diverse needs of customers across all segments and Salesforce products. We act as the voice of the customer and market within the CS organization, collaborating closely with all CS functions and the Salesforce product organizations to continuously innovate and enhance the value and experience delivered through our Success Plans. Role Description We are seeking a highly strategic and experienced Senior Pricing and Packaging Manager to join our Customer Success Product Management team. In this pivotal role, you will be instrumental in supporting the current and future state monetization strategies for Success Plans. You will be responsible for analyzing current monetization of Success Offers, ensuring the broader Salesforce product ecosystem aligns with Success Plan monetization strategies, and contributing to efforts to optimize future Success Plan Pricing, Packaging, and Go-To-Market strategies. This is an exciting opportunity to directly influence the long-term strategy of a critical part of Salesforce’s Customer Success organization. You will work closely with the Senior Director of Portfolio, Pricing, and Packaging Strategy of Success Plans and collaborate with cross-functional teams across Product, Go-to-Market, and Sales organizations. Your insights and strategic recommendations will be crucial in ensuring Salesforce’s Success Plans remain innovative, competitive, and aligned with the evolving landscape of customer engagement and technology. Responsibilities Support ongoing Success Plan Pricing and Packaging Strategy: Work directly with the Director of Success Plan Monetization to ensure current Success Offers continue to meet KPIs and contribute to the overall health of the business. Define the future state of Success Plan Pricing and Packaging: Partner with our Senior Product Leaders and other cross-functional stakeholders to define future state optimization strategies to improve and streamline Success Plans Pricing and Packaging. Align New Products to Success Plan Monetization Strategies: Partner with the Success Plans M&A team and Product Operations team to ensure all Salesforce Products align to Success Plans Pricing, Packaging, Sales, and Go-To-Market Strategies. KPI Strategy and Analysis: Support the development and monitoring of key Success Plans Pricing, Margin, and Go-to-Market KPIs and associated dashboards and metrics hubs Cross-Functional Collaboration: Partner closely with Product Management, Sales, and Corporate Strategy to ensure alignment on strategic direction and facilitate the integration of new strategies into the Success Plans roadmap. Strategic Recommendations: Synthesize research, analysis, and market insights into clear, actionable strategic recommendations for the Success Plans Leadership Team. Presentation & Com ... (truncated, view full listing at source)