Chief of Staff & Customer Engagement, Global Professional Services

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Sr. Director, Chief of Staff and Customer Engagement for the Global President Professional Services The Chief of Staff acts as a strategic partner and force multiplier for the President of Professional Services. You will align with the President’s strategy and collaborate across the organization to ensure that priorities are executed and translated into measurable business impact. A primary focus will be working directly with customers, account teams and other COS across Professional Services, Sales, Product, Engineering and Customer Success to ensure that the President is accessible, responsive, and continuously connected to customers. This is a high-visibility leadership role requiring a blend of emotional intelligence, executive presence, excellent communication skills, and the ability to influence without authority across a matrixed global organization. This role requires the ability to orchestrate many items while also being able to zoom into and out of details quickly to ensure information is being surfaced to the Professional Services President in a timely manner. Core Responsibilities Professional Services & Customer Engagement Customer Engagements : In this pivotal role, you will be instrumental in ensuring the President of Professional Services is continuously and meaningfully connected with both our valued employees and strategic customers. You will craft and execute strategic engagement initiatives that foster deep understanding, build trust, and drive positive outcomes for both our internal teams and external customers. This is a highly visible role with direct access to top execs across Salesforce. Market Leadership: Partner with Marketing, PR and Communications to map the President’s external communication driving thought leadership across our Products and Industries such as Agentforce , Data 360 and Life Sciences, Professional services and to amplify Customer Success Stories. Customer Advocacy: Oversee customer participation in major events (e.g., Dreamforce) and ensure the Services teams are prepared to address customer pain points. Orchestrate and coordinate customer engagement follow-up actions and communications as needed across the organization. Customer Communication: Ghostwrite customer communications and email outreach as requested by the account team or required as a follow-up from customer engagement. Ensure ongoing executive-level communications. Customer Portfolio : Build and optimize the strategic customer and partner portfolio on an annual and quarterly basis, working closely with Sales and T&P leadership. Customer Impact : Create key measures of influence to communicate the impact the Professional Services is having across all customer engagements. Special Projects & Philanthropy: Lead high-impact initiatives for the Office of the President, including philanthropic priorities and culture-building programs across a global, often remote, workforce. Business and Organizational Alignment Office of the President: Assist with managing the operating cadence for the Office of the President together with the Principal Executive Assistant. Work closely with the EVP of Strategy & Operations ... (truncated, view full listing at source)