Workplace Services MEP Engineering Associate Manager LATAM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Real Estate & Facility Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Associate Manager, Workplace Services MEP Engineering reports to the Senior Manager, Workplace Engineering, Americas. They provide on-site technical expertise to maintain building systems, support stakeholders and events, and manage high-value facility assets. This is a full-time, in-office position based in Salesforce Mexico City (Polanco). Core Job Functions Building Systems Maintenance & Operations Function as a subject matter expert in mechanical and plumbing systems, including HVAC, electrical, plumbing, and commercial kitchen and barista systems and supporting infrastructure, offering engineering expertise and support to complex technical problems. Conduct weekly critical asset walkthroughs to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting control systems are functioning properly. Provide oversight for mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce LATAM regional locations (Mexico, Argentina, Colombia, Chile, Brazil), leveraging a third-party service provider. Apply knowledge of lighting controls systems operations to diagnose malfunctions and assist facilities teams with the appropriate repair process. Maintain relationships with strategic service vendors, perform quarterly business reviews (QBRs), and facilitate on-site vendor work as needed. Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems. Support capital projects across LATAM by collaborating with the Project Design & Delivery team on construction-phase oversight, ensuring MEP operational alignment with SFDC standards. Review MEP engineering studies and designs to ensure compliance with local codes and regulations. Track KPIs for MEP vendors and subcontractors to ensure service level agreements (SLAs) are met with partners for all MEP-related services. Manage tenant BMS access on-site (Mexico) and remotely, and maintain lighting controls programming access as needed, where applicable. Asset Management & Planning Maintain records of repairs, calibrations, and maintenance using Salesforce's Computerized Maintenance Management System (CMMS), Field Service. Conduct quarterly asset surveys using Field Service, ensuring equipment information is accurate and up to date. Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing. Carbon Reduction & Indoor Environment Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, including tenant and base building utility bills. Conduct periodic MEP systems performance analysis to drive improvements in energy efficiency and reduce operational costs. Maintain and monitor Indoor Air Quality (IAQ) sensors, troubleshooting issues as needed, and coordinating with partner teams to mitigate outdoor air quality issues in Salesforce spaces. Events & Hospitality Manage lighting control systems and create specialized programs as requested by the Events team or for special events. Periodically audit Vendor Work Rules and COIs to ensure safe vendor participat ... (truncated, view full listing at source)