RVP, Customer Success Management

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Lead Transformation. Inspire Teams. Deliver Impact. At Salesforce, our most strategic customers invest in the Signature Success Plan —our highest level of partnership designed to unlock continuous innovation, agility, and long-term value. Signature Success goes beyond support. It delivers trusted experts, proactive insights, and tailored engagement at the moments that matter most. We’re looking for a bold, high-energy Senior Director/RVP to lead our Customer Success team in India . You will play a pivotal role in reshaping how we deliver success to our most important customers. This is a rare opportunity to step in, reignite a team's purpose, and lead from the front—evolving our strategy, strengthening performance, and building the foundation for sustainable growth in a critical market. If you’re a leader who thrives on bringing out the best in people, turning potential into momentum, and scaling impact across regions—this is your role. What You’ll Be Driving: Inspire and Lead : Build, mentor, and empower an experienced team of Customer Success Managers, Directors and Area Leads, reigniting team spirit and establishing a culture of clarity, accountability, and shared success. Bring renewed focus, energy, and ambition to a team ready for its next chapter—re-establishing high standards and a strong sense of purpose in how we deliver success Own the Signature Success Business : Oversee the delivery of Signature obligations, scale adoption, and lead renewals and growth across your portfolio. Strategic Account Engagement : Partner directly with customers and internal teams to shape and execute strategic account plans, ensuring alignment with customer goals and driving measurable outcomes. Executive Relationship Building : Cultivate deep partnerships with C-level stakeholders across both commercial and public sector organizations, positioning Signature as a driver of transformation. Cross-Functional Leadership : Collaborate closely with Sales, Renewals, Professional Services, and Product teams to align efforts, drive customer value, and execute joint strategies. Regional Growth Strategy : Partner with market leaders to evolve the Signature model in Southeast Asia and address the unique challenges and opportunities in fast-growth markets. What You’ll Bring to the Table: Executive Leadership Experience : 15 years in customer-facing leadership roles, including at least 5 years managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS or cloud technology. You’ve led through change, scaled teams in high-growth environments, and consistently delivered strong business outcomes. Commercial Acumen & Sales Partnership : You understand the commercial engine of a SaaS business and bring a business-owner mindset to everything you do. You’re comfortable holding Sales teams accountable for joint outcomes, aligning success strategy to revenue goals, and influencing deal structures and growth plans. You drive cross-functional clarity and make sure the customer’s long-term success is baked into every commercial conversation. Proven Operational Rigor : A track record of driving measurable r ... (truncated, view full listing at source)