Director, Solutions CoE, Programs & Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description Programs & Operations is a critical function within the Global Solutions Center of Excellence, enabling the Solutions Organization to evolve talent, deliver an AI-enabled Solutions Toolkit, drive alignment across OUs and cross-functional partners (Product, Marketing, Enablement), and accelerate Salesforce’s path to $60B. The Director of Programs & Operations for Solutions Center of Excellence leads the operating rhythm, program governance, communications infrastructure, and execution required to ensure the global Solutions organization operates efficiently and scales effectively. Responsibilities span four key areas: internal operations, external operations, V2MOM method & workstream ownership, and special projects. The role partners closely with Solutions Executives and cross-functional leaders globally to drive solutions projects, regularly brief executives, align stakeholders worldwide, navigate a complex matrix environment, and build strong relationships across Product, Sales, Solutions, Marketing, Sales Strategy, Enablement, and Business Technology. The scope of this role spans across these key functions: Internal Operations: Support the planning, logistics, communication, and execution of internal CoE team meetings and initiatives. External Operations: Support planning and execution for external stakeholder engagements, including agenda development, speaker coordination, communications, and follow-up for councils, communities, and other forums. V2MOM Method & Workstream Ownership: Own key Solutions CoE V2MOM workstream methods and drive workstream governance, operating cadences, stakeholder management, and progress tracking for assigned workstreams. Special Projects: Support high-impact, cross-functional initiatives such as global enablement surges and global strategic events. Manage executive-level preparation and coordination to accelerate planning and execution. Skills/Expertise Required: Demonstrable program management track record, having led cross-functional strategic initiatives sponsored by senior leadership Proven working experience as a project/program manager Strong networking, relationship-building and communication skills and ability to successfully partner with all functions across the entire company Strong analytical and problem-solving skills and quantitative approach to solving problems Strong organizational ability , experience in planning and managing a systematic approach, managing multiple projects and ability to prioritize and re-prioritize as scope and timelines change Excellent presentation and stakeholder engagement skills Self-motivated, organized, detail-oriented, and resourceful Entrepreneurial spirit and confidence to pick up and lead new projects Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — bu ... (truncated, view full listing at source)