Security GRC Senior Lead

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Security GRC Senior Lead will serve as a principal compliance strategist for our expanding global Contact Center as a Service (CCaaS) platform. This role requires a strategic thinker who can bridge the gap between traditional cloud security frameworks and complex, global telecommunications regulations. You will be responsible for translating emerging regulatory requirements into actionable compliance guardrails and overseeing our broader telecom reporting strategy. Key Responsibilities: Regulatory Strategy: Lead the compliance strategy for our global CCaaS initiatives, translating guidance and requirements into high-level business and product strategy. Regulatory Filings & Governance: Oversee the strategy and governance of mandatory quarterly, annual, and ad hoc regulatory filings to governing bodies (ex., FCC, CRTC), ensuring total accuracy and organizational alignment. Continuous Regulatory Monitoring: Actively scan and monitor the global telecom and security landscape for new, pending, and evolving regulations, proactively assessing their impact on our product roadmap and global compliance posture. Cross-Functional Alignment: Act as a key GRC liaison to Product Management and business leadership, ensuring compliance by design is embedded in the product lifecycle. Vendor & Firm Management: Oversee and direct engagements with external advisory partners to drive global regulatory and compliance analyses. Risk Management: Define and manage the shared responsibility model, clearly delineating telecom and compliance liabilities between our platform, underlying carrier partners, and our customers based on whether they utilize a reseller or BYOC architecture. Required Skills & Background: 8 years of experience in Security GRC, Legal, or Regulatory Affairs, preferably within the SaaS, CCaaS, or UCaaS space. Strong working knowledge of international telecommunications regulations and compliance frameworks across North America, Europe, and other emerging global markets. Experience managing or overseeing formal regulatory reporting and filing processes at an enterprise level. Proven ability to translate complex legal/regulatory text into clear requirements for product and business teams. Exceptional executive communication skills, capable of presenting risk scenarios and strategy to senior leadership. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualificati ... (truncated, view full listing at source)