Technical Architect - Consumer Goods/ Manufacturing

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Overview We are seeking a visionary Technical Architect with a deep specialization in the Retail and Consumer Goods (RCG)/ Manufacturing sector and mastery of the Salesforce ecosystem. In this role, you won't just be designing systems; you will be a Trusted Advisor, guiding our premier RCG clients through complex digital transformations. You will bridge the gap between ambitious business goals and robust technical execution, maintaining a Full Stack Mindset that covers everything from high-level discovery to hands-on deployment. Core Responsibilities Architectural Leadership: Lead the end-to-end design and architecture of complex, multi-cloud Salesforce solutions specifically tailored for RCG challenges (e.g., Trade Promotion Management, Consumer Goods Cloud, Omni-channel commerce). Trusted Advisory: Act as the primary technical point of contact for stakeholders. Proactively suggest best practices based on the latest and greatest Salesforce releases (including Data Cloud and Einstein AI). Cross-Cloud Innovation: While rooted in Salesforce, you will explore and integrate solutions across other Industry Clouds and third-party ecosystems to ensure the business receives the most efficient solution. Discovery to Go-Live: Own the technical and functional scope throughout the project lifecycle. This includes leading discovery workshops, defining requirements, and ensuring a smooth transition to Go-Live. Team Orchestration: Provide technical governance and mentorship to large, diverse teams of developers and testers, ensuring code quality and architectural integrity. Hands-on Excellence: While your focus is strategic, you are willing and able to get into the weeds to solve high-complexity technical hurdles or build Proof of Concepts (PoCs) when required. Required Skills & Experience Domain & Technical Expertise RCG Specialist: Extensive experience navigating the Retail and Consumer Goods landscape, including deep knowledge of B2B/B2C trends and supply chain touchpoints. Salesforce Mastery: Proven track record in Salesforce architecture, with a focus on Consumer Goods Cloud, Sales/Service Cloud, and Experience Cloud. Complex Engagements: Experience leading at least 3 large-scale, complex Salesforce implementations for global RCG brands. Full-Stack Mindset: Comfort working across the entire stack—from UI/UX considerations and Apex/LWC development to complex integrations and data architecture. Required Qualifications & Experience Domain & Industry Expertise 8 years in IT with at least 5 years specifically in the Retail/Consumer/ Manufacturing Goods domain. Proven track record of delivering at least 2–3 large-scale, complex engagements for global RCG brands. Deep understanding of RCG-specific flows: Route-to-market, Retail Execution, Trade Promotion Management (TPM), Scheme Management and B2B/B2C Commerce. Technical Prowess Salesforce Mastery: Extensive experience with Apex, LWC, Integrations (REST/SOAP/Middleware), and Salesforce Shield. Architecture Frameworks: Strong knowledge of TOGAF or similar frameworks; expertise in designing for high-volume data and complex security models. Certifications: ... (truncated, view full listing at source)