Senior Human Centered Change Consultant

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the #1 CRM in the world, helping companies connect with their customers in entirely new ways. Our number one value is Trust , and we are pioneers in the Artificial Intelligence revolution, integrating the use of intelligent agents directly into the CRM ecosystem to power human productivity. We are a modern, innovative, and fast-paced company where our culture is built on continuous learning, equality, cultural exchange, and growth. We are looking for a professional to join the Experience Services team: a specialized group within the CSG (Customer Success Group) structure that strategically focuses on ensuring the best experiences and sustainable adoption of the Salesforce platform for our customers. Responsibilities As a Change Management Consultant, you will be the catalyst ensuring that technological innovation translates into real business value through user adoption. Your main activities include: Lead Change Management projects within the Salesforce context, ensuring alignment between technical solutions and the human side of change. Create strategic change management planning for digital transformation projects, defining adoption goals and risk mitigation. Develop communication, training, and stakeholder management plans tailored to different organizational levels. Act consultatively with client teams to collaborate on the vision and execution of change management workstreams. Share knowledge with the team , mentoring peers and elevating the bar for excellence within Experience Services. Create success stories to collaborate with the construction of the Experience Services practice and demonstrate ROI. Constant upskilling through annual training and certifications to stay ahead of AI and Agent-driven trends. Active participation in the Salesforce community to promote and advocate for the Change Management discipline. Behavioral Profile (Soft Skills) We are looking for a consultant who demonstrates the following competencies: Continuous Growth Mindset: A drive for constant learning in a technological environment that evolves daily. Courageous Communication: Ability to navigate and communicate complex ideas and difficult conversations across different profiles (architects, managers, and C-level executives). Proactivity and Hands-on Mentality: A strong sense of ownership regarding deliverables and customer success. Empathetic Listening: The ability to understand human resistance and the core needs of end-users. Investigative Curiosity: A genuine desire to understand the root of organizational problems to propose effective solutions. Team Spirit: Active collaboration with multidisciplinary and multicultural teams. Resilience: The ability to perform and deliver value even in environments with low change management maturity. Technical Profile (Hard Skills) The ideal candidate should possess technical mastery in: Analytical and Critical Thinking: Ability to perform change impact assessments and adoption risk analysis. Stakeholder Management: Organizational knowledge to map influencers and detractors and define engagement strategies. Project Management Methodolog ... (truncated, view full listing at source)