Director, Business Value Services

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Responsibilities: Work closely with internal Sales, Solutions, BVS, Customer Success, and Professional Services resources to identify potential engagement opportunities. Facilitate customer-facing discovery workshops to deeply understand the customers business processes, strategic initiatives and Salesforce solutions usage and consumption across a wide range of industries, companies and business functions. Leverage customer data to create a ‘to-date’ Salesforce business value point of view and validate with key stakeholders. Develop and deliver compelling business case presentations and financial models aimed at defining business value, as well as identifying, accelerating and justifying expansion sales opportunities. Conduct post implementation value audits to connect empirical platform utilization data to realized outcomes and return on investment Develop expansion strategy and value validation documenting realized value as the foundation for proof-points for scaled investments and future growth opportunities Provide thought leadership, training, and consultative coaching to sales and solutions teams on how to optimize NNAOV and Net Consumed Revenue (NCR) where applicable Share insights with customer executives and sales leadership to help cultivate trust, confidence and alignment on value realized in order to pave the way for future growth opportunities 25-30% travel Preferred Qualifications & Experience: 8 years of professional experience, in Management Consulting, strategic, and analytical customer-facing roles such as Business Value Services Deep quantitative analysis and financial modeling skills, with strong business insight and judgment (understanding of machine learning principles, statistics, data analytics) Results-oriented, strategic thinker that enjoys helping customers cross the chasm from past state to current state to future state. Data driven individual, who does not afraid to get their hands dirty, experienced in extracting business insights from large amounts of data using advanced analytics (data science experience preferred). Strong executive presence and presentation / facilitation skills, comfortable collaborating with and presenting to C-suite executives, including poised, confident objection handling abilities. Creative, high energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a “start up-paced” technology company Thrive working collaboratively and cross-functionally, particularly with Sales, Marketing, Solution Engineering, Pricing, Partners and other partners Experience in a Sales environment / interacting with Sales teams preferred MBA from a top program preferred Experience in Technology or Enterprise Software preferred Innovation/Design Thinking experience is a plus Salesforce , the world’s #1 AI CRM , empowers companies to connect with their customers in a whole new way. Founded on the disruptive ideas of a cloud-based technology model , a pay-as-you-go business model , and the 1-1-1 integrated philanthropy model , Salesforce has evolved into the Agentforce era—unifying AI, data, and CRM on a single platform to create agent ... (truncated, view full listing at source)