Director, Strategy and Analytics - Informatica

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description for Director, Business Insights Introduction We are seeking a highly strategic and results-oriented Director, Business Insights to join the core Strategy, Planning, and Data Insights organization at Informatica. This is a pivotal leadership role responsible for transforming the company's data assets into actionable intelligence that drives strategic and operational decisions, with a critical focus on the Customer Experience domain. You will define the analytical agenda, ensure the quality and delivery of all executive-level reporting, and Lead and drive adoption of advanced analytical techniques About the Role The Director, Business Insights reports to the Senior Director, Strategy, Planning, and Data Insights and acts as the key analytical and strategic partner for the Customer Experience leadership team. Customer Experience at Informatica comprises various critical functions like Customer Success, Global Customer Support, Renewals, Professional Services, and Education services . This team is one of Informatica's strongest assets, enabling us to provide best-in-class experience to our customers and strengthen relationships by delivering on our promise of superior technology and proven results . This role requires a blend of deep analytical acumen and executive presence, focused on ensuring that the entire Customer Experience ecosystem is optimized through data-driven strategies, from improving retention models to standardizing global performance reporting. Success hinges on a proven ability to translate complex data findings into clear, persuasive strategic recommendations that influence senior leadership. What you will do : Strategy, Execution, and Impact The Director, Business Insights is accountable for the governance, quality, and strategic application of all analytical output focused on customer health and business efficiency. Your responsibilities and goals include: Executive Insights & Delivery: Own the end-to-end process for generating and presenting high-quality, timely strategic reports , including all executive-level deliverables (e.g., Board Decks, Investor Reviews, Quarterly Business Reviews). Achieve 100% on-time delivery of compelling insights for senior leadership. Customer Value & Behavior Frameworks: Oversee the strategic design and integration of robust analytical frameworks that provide deep insights into customer behavior, retention, and value optimization across Customer Success, Renewals, and Support functions. Ensure the successful incorporation of these models into all relevant business reports. Strategic Data Enrichment: Lead the initiative to systematically incorporate external market, economic, and industry variables into core reporting, enhancing strategic forecasting, trend analysis, and competitive positioning within the Customer Experience domain. Analytical Transformation & Process: Drive organizational efficiency by establishing and socializing standardized reporting processes and reusable insight templates . Lead regular, high-impact stakeholder review sessions to ensure analytical output directly supports evolving Customer Experience strategies. Advanced A ... (truncated, view full listing at source)