Salesforce Technical Architect - Agentforce & Data 360

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a Senior Technical Architect (STA) with deep specialization in Agentforce and Data 360 to lead enterprise AI transformation initiatives. This is a highly visible, customer-facing role focused on helping organizations design, deploy, and scale intelligent Agentforce solutions powered by trusted enterprise data foundations. The STA serves as the senior-most technical authority across Agentforce engagements, combining hands-on platform expertise with architectural leadership and executive advisory capabilities. This role is instrumental in shaping Agentforce strategy, leading complex solution design, guiding delivery execution, and enabling customers to operate as agent-enabled enterprises. In addition to technical depth, the role requires strong executive communication, presentation excellence, objection handling, and escalation management skills to support high-stakes enterprise programs. Key Responsibilities: Agentforce Architecture & Technical Leadership: Own end-to-end technical architecture for enterprise Agentforce implementations Design scalable agent ecosystems including orchestration models, tool integrations, reasoning flows, and multi-agent patterns Lead hands-on configuration and development of agents, prompts, topics, actions, flows, and platform customizations Establish architecture guardrails for performance, scalability, reliability, observability, and secure AI operations Define enterprise agent design standards, reusable patterns, and reference architectures Serve as the primary technical escalation point for complex Agentforce program challenges Strategic Customer Engagement & Advisory: Act as the senior technical advisor and architectural counterpart to enterprise customers Engage CIOs, CDOs, and business leaders with outcome-driven architecture narratives and AI roadmaps Lead executive architecture reviews, vision workshops, and solution strategy sessions Handle technical objections through structured solution positioning and risk mitigation approaches Own technical escalation management, recovery planning, and stakeholder alignment Pre-Sales Contributions: Partner with account and GTM teams on strategic pursuits requiring deep Agentforce expertise Lead technical discovery, use-case framing, and agent opportunity identification Facilitate agent design workshops and jobs-to-be-done sessions Develop solution blueprints, architecture proposals, and implementation strategies Support architecture-led demonstrations and proof-of-value initiatives Delivery Oversight & Architecture Governance: Provide architectural governance across implementation lifecycles Guide integration of Agentforce with Salesforce platform capabilities and enterprise systems Ensure adherence to best practices for scalability, security, compliance, and operational readiness Mentor delivery teams and provide design authority across parallel programs Data 360 for Agentforce: Architect unified customer data foundations to power context-aware and grounded agents Design data models, identity resolution strategies, and real-time activation patterns Establish data ingestion, harmonization, gov ... (truncated, view full listing at source)