Engagement Delivery Senior Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job description Responsibilities: Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement. Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance. Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on-time and on-budget delivery of projects and identify and resolve issues to ensure project success. Supervise utilization of project resources in alignment with resource allocation and budget. This includes on-time entry and approvals for project timesheets. Able to lead one or two large projects or a couple of small to medium-sized interrelated projects requiring complex cross-functional teamwork and management at the program level. Facilitate requirements gathering and assist with crafting project deliverables and Salesforce documentation as needed. Being an extension to the account team to extend the Salesforce footprint. Participate in end-to-end implementation planning, including project management, risk & issue management, communication, and business organizational change. Facilitate User Acceptance Testing with business end users, including coordination and user acceptance sign-off. REQUIRED QUALIFICATIONS 08 years in project management, including experience handling external client projects. Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan. Demonstrated project management skills, with direct responsibility for running project teams, up to 10 people, budget and schedule. Demonstrated ability to have difficult conversations. Proven history of delivering high quality results on schedule and within budget, managing a budget of at least 500K. Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written. Ability to work effectively in a fast paced, high energy, team-oriented environment. Available to travel regionally and occasionally internationally depending on company needs. Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum. English speaker (Spanish is a plus) PREFERRED QUALIFICATIONS Extensive experience with cloud solutions - Salesforce is preferred! Managing software implementation projects Strong ownership and leadership for the project Manage and communicate with remote developers. Experience with business process expertise around an industry Vertical (i.e. Financial, Health & Life Sciences, or Manufacturing, Retail, Logistics). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find ... (truncated, view full listing at source)